Order Management specialistLondon Stock Exchange Group

Job Description
Responsible for the implementation of the order to billing process for various products /activities. Accountable for adhering to SOX compliance controls and 3rd party guidelines. Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts). Administer User ID's, passwords, etc. for online orders. Implement release of billing for all services and charges. Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems. Manage internal queries relating to order status, billing, permissioning, and compliance issues. On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries. Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented. Spot trends and make recommendations for enhancing systems and procedures.
Additional Job Description
Knowledge & Skill :
At least 1 year Order Management experience.
Demonstrates broad knowledge of theories and principles in area of expertise
Specialist knowledge of technical support or administrative policies and procedures
Basic role understanding of relevant functions in own area
Identifies gaps or corrects issues in existing processes; implements moderately complex procedures requiring extended skill
Scope of Impact :
Provides accurate, timely and responsive advice in specialized area
Provides expertise in a technical or administrative field
Acts informally as a specialist resource where needed, to guide and instruct others
Work results not typically verified or checked by others
Strategic Planning & Decision Making :
Identifies and solves moderately complex issues using existing policies and procedures
Sets own priorities to reach goals and makes decisions on quality and accuracy
Investigates and gathers data to solve problems
Suggests improvements to existing processes and solutions, where needed
Decisions are determined by defined standards or accepted practices
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time