Order Management specialistRefinitiv

Job DescriptionResponsible for the implementation of the order to billing process for various products /activities. Accountable for adhering to SOX compliance controls and 3rd party guidelines. Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts). Administer User ID's, passwords, etc. for online orders. Implement release of billing for all services and charges. Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems. Manage internal queries relating to order status, billing, permissioning, and compliance issues. On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries. Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented. Spot trends and make recommendations for enhancing systems and procedures.
Additional Job DescriptionKnowledge & Skill :
Entry level for professional roles not requiring a specific degree
Demonstrates broad knowledge of theories and principles in area of expertise
Specialist knowledge of technical support or administrative policies and procedures
Basic role understanding of relevant functions in own area
Identifies gaps or corrects issues in existing processes; implements moderately complex procedures requiring extended skill
Scope of Impact :
Provides accurate, timely and responsive advice in specialized area
Provides expertise in a technical or administrative field
Acts informally as a specialist resource where needed, to guide and instruct others
Work results not typically verified or checked by others
Strategic Planning & Decision Making :
Identifies and solves moderately complex issues using existing policies and procedures
Sets own priorities to reach goals and makes decisions on quality and accuracy
Investigates and gathers data to solve problems
Suggests improvements to existing processes and solutions, where needed
Decisions are determined by defined standards or accepted practices
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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Refinitiv

Taguig City, Metro Manila
Permanent
Full-time