Order Management specialistRefinitiv

Job DescriptionResponsible for the implementation of the order to billing process for various products /activities. Accountable for adhering to SOX compliance controls and 3rd party guidelines. Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts). Administer User ID's, passwords, etc. for online orders. Implement release of billing for all services and charges. Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems. Manage internal queries relating to order status, billing, permissioning, and compliance issues. On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries. Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented. Spot trends and make recommendations for enhancing systems and procedures.
Additional Job DescriptionKnowledge & Skill :
Entry level for professional roles not requiring a specific degree
Demonstrates broad knowledge of theories and principles in area of expertise
Specialist knowledge of technical support or administrative policies and procedures
Basic role understanding of relevant functions in own area
Identifies gaps or corrects issues in existing processes; implements moderately complex procedures requiring extended skill
Scope of Impact :
Provides accurate, timely and responsive advice in specialized area
Provides expertise in a technical or administrative field
Acts informally as a specialist resource where needed, to guide and instruct others
Work results not typically verified or checked by others
Strategic Planning & Decision Making :
Identifies and solves moderately complex issues using existing policies and procedures
Sets own priorities to reach goals and makes decisions on quality and accuracy
Investigates and gathers data to solve problems
Suggests improvements to existing processes and solutions, where needed
Decisions are determined by defined standards or accepted practices
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
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Refinitiv

Taguig City, Metro Manila
Permanent
Full-time