Operations Supervisor - home lendingJPMorgan Chase

Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
JPMorgan Chase began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm's retail and wholesale businesses. Currently, it operates in Makati (Philamlife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc 1 Tower).
Information about JPMorgan Chase & Co. is available at .
As an Associate Operations Supervisor, you will manage, coordinate, and direct the daily operation of a unit of non-exempt employees and/or support a processing unit in a product area. You will assign work and set workflow priorities, tracking your unit's performance and monitoring daily business. You will handle exception items, resolve complex issues, coordinate and oversee departmental projects, document and introduce new procedures to your staff. It will also be your responsibility to review and recommend system modifications for processing business.
We are looking for individuals with a passion for managing a team and the following skills:
LEADERSHIP SKILLS: The individual should be able to engage, organize and inspire others to achieve common goals. * Lead and motivate teams effectively
Excellent Communication skills
Managing difficult conversations
Creative and Strategic Thinking
RESULTS AND EXECUTION: Commits to a course of action and follows through on behalf of people, customers and profitability * Sets high standards
Demonstrates fortitude to get things done
Coaching Skills
Developing others.
CULTURE, VALUES AND PARTNERSHIP: Creates lifelong relationships and inspires trust while achieving goals * Treat all people right and with respect
Deal with ambiguity
Work across boundaries
Influence without authority
Employee satisfaction
CRITICAL THINKING, RISK & CONTROL: Runs the business with controls and risk discipline * Decision making skills
Risk and Controls mindset
Do the right thing
Analytical skills
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran.
Qualifications:
College graduate preferred.
Must be of 1 year tenure in current role & not under performance action plan.
Excellent ability to work in a high pressure and fast paced environment with multi-tasking skills
Excellent analytical and decision making skills
Strong verbal and written communication skills
Strong leadership skills with excellent Consumer Originations knowledge
Responsible for keeping team informed of company policies, cascade changes and set expectations and ensure team members are always compliant to company policies
Ensure team is meeting / exceeding targets for productivity, quality and cycle time
Coordinates with domestic partners for updates, clarification and required training
Timely execution of other administrative tasks/functions.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time