Operations and customer support specialistzennya Health

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Provide accurate and courteous responses to costumers
Solve complex problems and contact supervisor immediately for problems unable to solve
Prepare accurate reports for upper management
Take payment information and other pertinent information such as addresses and phone numbers.
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Support in the development of programs to train the customer on how to properly use the app.
Evaluation of the systems' problems to recommend enhancements.
Bachelor's Degree in any field
Excellent communication and customer service skills
Ability to multi-task, prioritize and manage time effectively
Good knowledge of operating systems and relevant hardware or software
Good command of the English language
Good problem-solving skills and focus on quality
Willing to report on-site and be assigned in Day, Mid, or Closing shift
Entry Level / Junior, Apprentice Administration and Coordination Health / Medical 3 openings Bachelor's degree graduate
WHO WE AREZennya is disrupting healthcare as one of the fastest-growing startups in the Philippines. We are creating a mobile app-driven virtual hospital infrastructure to deliver next generation healthcare at home. We are here to institute and innovate the health industry, not only in the Philippines but regionally in South East Asia. We are led by a Silicon Valley veteran, backed by the top VCs and private investors in the Philippines, and partnered with many of the best local institutions in healthcare.We are looking for passionate, out-of-the-box thinkers, innovators, and challengers who aren't willing to accept the status quo, and are ready to help us fight to make impact in a system that affects the welfare and wellbeing of millions of people. You would be joining a team of some of the most talented and driven individuals in the country. You will be using some of the best productivity and development tools in the industry, in a fast pace output-driven environment.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time