officer / Supervisor (customer experience - b2b)Seaoil

Are you looking to be a part of a company that cares about your professional growth, all while empowering you to become the best person to your family, peers, and the community? Discover how a career in SEAOIL can nurture your growth, as you make your mark in fuelling a better future for others.
Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:
The role recommends and implements programs to enhance the customer experience of Key Accounts, Fleet and TNVS, pre- to post-station visits. It also requires constant coordination with functional and inter-department peers to ensure timely and effective implementation of programs.
Success in this role will require you to fulfill the following responsibilities:
1. Assists in the analysis of customer research and competitive data to develop strategies and action plans to improve customer experience for Key Accounts, Fleet and TNVS
2. Prepares reports to measure the effectiveness of customer experience programs through agreed methodologies and metrics.
3. Coordinates with functional teams within CCM and other departments to ensure timely and effective implementation of programs.
4. Implements cost-effective customer experience solutions, leveraging on technologies.
Job Qualifications:
College graduate, preferably Management, Market Research or Psychology
At least 1 year experience in marketing, project management or brand management
Project management and analytical skills
Good communication and interpersonal skills
Proficiency in different productivity tools such as GSuite, etc. Ability to multi-task and cater to multiple platforms.
Expectations from Candidates:
Candidates who are invited for HR screening will need to undergo and pass an online exam and/or technical exam, and accomplish HR documents, personality tests, and essay exams before proceeding to the HR interview.
Candidates who pass the HR interview would then need to submit soft copies of their available pre-employment requirements, such as the Transcript of Records, Diploma, and NBI clearance. The complete list will be provided by the recruiter.
In the event candidates are hired, they would be required to submit hard copies of all the pre-employment requirements and pass the medical exam and background check before onboarding.
Benefits of Working in the Company:
1. Office-based positions can enjoy the privilege of working from home during the pandemic
2. Employees will have the opportunity to be trained by our in-house training team and subject matter experts
3. Early regularization opportunity
4. Family-oriented culture
JOIN SEAOIL TODAY.
A company purposefully built over 40 years ago, SEAOIL has become the largest and leading independent fuel company in the Philippines--a success we share with every SEAOILer.
We believe that each one is a partner and a steward of all resources and opportunities entrusted to us. Together, we develop holistic individuals who lead with integrity, humility, and a commitment to responsibly serve others and continuously make things better around them.
Learn and grow with us! Be part of the SEAOIL Philippines, Inc. family today.
Seaoil

Philippines
Permanent
Full-time