officer - cards and loans Operations checker, c09 (cbna - global consumer bank Operations & technology)Citigroup

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
.This role is responsible in performing checker role for Card and Loan Operations team and responsible in assisting the team lead in ensuring that day to day operations is managed properly.
This officer would ensure that processes executed by makers are properly checked and performed within guidelines. This will cover the following functions:
Processing and reconciliation of payments received thru partner banks/ payment channels in relation to cards collection and loans products (Call For Cash, Balance Transfer, Personal Loans including PDCs) Tracking of disbursements sent to partner banks through reports generated from Automate to ensure accuracy and detect any issues so it could be resolved accordingly Review and repair of incomplete items in Base60 application for Covered Transactions reporting Processing of all auto debit enrolments and billing to pay Citibank credit cards / personal loans Sending of notifications SMS/mailers are executed timely Consolidating all manual turn-ins & ESMS turn-ins before assigning them to the respective teams Processing of customer requests filed in ESMS for different problem types such as loan deletion, manager's checks (MC) issues and credit card overpayment or payment - related inquiry Timely processing of Rewards and Onebill related items Ensures timely and accurate processing of Covered Transactions (Base 60)
II. Responsible in ensuring alignment to internal and external policies for the process that the team supports. This will include cascade to key stakeholders and updating of process bulletins.
III. Able to provide coaching to the team where it is needed and develops team members to be fully equip to manage the process and ensure understanding of the key risks and value to the business.
IV. Responsible in assessing the capacity of the team and is able to evaluate and make necessary judgments on certain situations
V. This officer will support the Team Lead in driving effective management of the team and will support streamlining activities for the team. This person will collate all necessary MIS related to the function for reporting to the Team Lead,
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Quezon City, Metro Manila
Permanent
Full-time