officer (c10) - rohq - hrss ops sup Analyst 2 - payroll and benefits (rohq - hr shared services) (hybrid)Citigroup

Job Background/Context:
HR Shared Services provides On-boarding, Employee Life-Cycle, Off-boarding, Benefits, Payroll, administrative support and HR systems support to Citi employees. In partnership with HR, HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services model in Citi.
Job Purpose:
The C&B Benefits Ops Specialist's primary role is the provision of accurate and timely processing of the Compensation and Benefits processes to Citi employees. This role reports to the C&B Benefits Ops Team Lead.
High Level Responsibilities:
This is an officer level position for Comp and Ben operations. In the 1st 6-12 months, the C&B Benefits Ops Specialist is expected to gain knowledge and understanding of policies and implementing guidelines in order to support administration of Compensation & Benefits processes. The C&B Benefits Ops Specialist will be responsible in the administration of Compensation and Benefits processes such Loans, Allowances, Pensions/Retirement Administration, and general Vendor Coordination. He/She will be assigned to handle one or more countries depending on volume transactions or complexities. The C&B Benefits Ops Specialist performance is considered satisfactory if Service Level Agreements are met and there is a recognized contribution to productivity targets through process improvements.
Key responsibilities:
This requires in-depth knowledge of company policies & other systems interface.
Process benefits-related activities like loans, allowances, retirement.
Handle tier 2 escalations as well as policy clarifications.
Performs vendor coordination and vendor payments,
Interface with third party providers on processes which impact Benefits administration deliverables
Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to retirement/pension fund admin, allowances, and loans.
Manage different Comp & Benefits tools (ex HRMS, OSC, and vendor systems) and other related databases used for Benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
Participate in the transfer of services from country operations to the Manila Hub based on HRSS project methodology and Standard Operating Model
Prepare relevant reports and forecasts
Provide ad-hoc services as required by the Business or HR
Contribute to a culture of continuous improvement within the HRSS team.
Administer all data needs in relation to Comp & Ben conforming to service levels and timeframes
Enter and track data through a number of systems including Online Service Center
Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
Participate in projects/additional functions as required/necessary
Handle comp and benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
Ensure efficient Compensation, Benefits and mobility accounting management (FI posting, accruals, reconciliation)
Able to communicate Benefits rules, policies, and delivery to employees
Prepare legal and statutory reports to government and third party vendors. This also includes other reporting requests by the customer
Responsible for document management, draft and keep current complete operations process manuals including flow charts with key control points, process steps and procedures.
Provide the customer with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
Handle and perform compliance testing to ensure that processes meet business controls requirements.
Expected to maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled through accurate and timely performance of processes
Support in documenting monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volumes
Serve as back up resource for other service owners as needed
Responsible for documenting Root Cause Analysis (RCA) for any service delivery issue or misses depending on severity
Able to identify work process improvements and issue prevention and discuss with Team Leader
Key Relationships
Payroll, Benefits & Loans Manager
Payroll Team Leader
HR Generalists
Recruitment
Customers
CSC
Payroll Vendors
Finance
Country Tax
Qualifications:
0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time