noc technician | Work From HomeDoxa7 Solutions Inc.

JOB DESCRIPTION
THE ROLE
As a NOC Technician, you will be monitoring and troubleshooting of client networks and systems to ensure smooth functioning of the network for business needs and keep downtime to a minimum.
SCHEDULE: 12 AM – 9 AM Pacific Standard Time, follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
·       Monitor and maintain operability of client networking systems
·       Monitor network and server infrastructure for alerts and resolve as needed
·       Install server and network equipment updates as needed
·       Use ticketing system to track and document all issues and resolutions in detail
·       Tune systems as necessary to achieve optimum operating performance
·       Monitor and maintain client backups.
·       Troubleshoot technical hardware, software, and user related issues
·       Identify potential areas of improvement within the client’s network
·       Follow-up on all network department services provided to ECC clients
·       Attain weekly efficiency goals
·       Maintain an in-depth knowledge of industry trends and technologies relating to communications and networking technologies
·       Maintain orderly, clean, and attractive working area
·       Present a professional, clean, well-groomed appearance
·       Coordinate peer level and junior level assistance as needed
·       Communicate technical information to internal staff in clear and concise terms using both verbal and written formats
·       Communicate responsively with clients, vendors, and fellow staff members using both verbal and written formats
·       Identify client needs and communicate with internal staff
·       Provide professional quality of work by completing all tickets in a thorough, timely and accurate manner, producing a finished result that is functional, lasting, and aesthetically pleasing
·       Perform all other duties as assigned
 
JOB QUALIFICATION
QUALIFICATIONS
·       A Bachelor’s degree in the related field
·       2 years’ experience managing and maintaining IT systems is preferred
·       2 years’ experience with Windows-based servers, and network systems is preferred
·       2 years’ help desk and bench work experience
·       Experience with Microsoft technologies:
o   Windows 10, 11
o   Server 2012, 2016, 2019, 2022
o   Microsoft Office 365 – Azure Active Directory
o   SharePoint
o   Microsoft Office Desktop Applications
o   Active Directory
·       Knowledge of the Cyber Security Landscape
·       Knowledge of remote access technologies, LAN and WAN topologies, DNS, file sharing, print sharing, Internet access, e-mail.
·       Experience with SonicWALL is preferred
·       Demonstrated capability through previous experience and education to perform job responsibilities
·       Experience in a multi-client environment
·       Ability to represent the company in a highly professional manner
·       Ability to be flexible and adaptable to new ideas from fellow employees, management, and clients
·       Strong sense of ownership and willingness to take responsibility and accountability with all client interactions
·       Ability to negotiate with vendors, clients, and staff
·       Maintain the highest level of confidentiality
·       Ability to effectively manage time in a fast-paced, multi-tasking environment
·       Have basic math skills
·       Strong organization, oral and written communication skills
·       Analytical skills with particular attention to detail
·       Aptitude in data management, analytics, reporting preparation
·       Ability to function in an autonomous environment—independent worker, self-directed
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin, IT - Software
JOB BENEFITS
Health Card, Allowance, Others
Microsoft Technologies, IT Systems, Help desk