movilizer Technical Support professionalHoneywell

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THE FUTURE IS WHAT WE MAKE IT
Movilizer Technical Support Professional
Philippines
At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, problem solvers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.
We are currently seeking a Technical Support Professional to join our Honeywell Connected Enterprise team in our Luzon, Philippines office. Reporting to the Technology Support Manager your focus will be analyzing and solving complex Movilizer technology platform related problems, primarily in the area of mobile applications and cloud technology.
Key Responsibilities:
Provide timely and courteous 24x7 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction to internal staff and external customers while documenting and recording all activity according to departmental standards
Handle highly complex technical queries from customers and partners in professional technical roles by troubleshooting, researching and recreating issues end to end in an environment of distributed systems including mobile devices, clouds, and customer back ends.
Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and troubleshoot software application issues at a code level, by stepping through the application logic for programs (proprietary Movilizer languages).
Develop and test small emergency software fixes in Movelets and back end integrations based on best practice and communicate these to partners and customers.
Design, develop, test, document, and maintain tools and templates for advanced troubleshooting analysis
Provide software development assistance (sometimes as a billable service) to other certified solution development partners
Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
Application of functional and technical module knowledge for SAP PM/CS (Plant Maintenance / Customer Services), SAP MM (Material Management) and / or SAP DSD (Direct Store Delivery), SAP FSV (Field Service Vending) in support for the Movilizer standard products, their implementations and customizations.
Remotely access customer and partner SAP systems to understand / analyze / troubleshoot system specific configurations and customizations of SAP PM/CS, SAP MM and / or SAP DSD, SAP FSV
Replicate reported problems or problems that have been analyzed in customer systems in our internal SAP system landscape
Abstraction of issue scenarios to build SAP unit and scenario test templates that can be reused for fast reproduction of similar issues
Debug SAP modules, Movilizer Connector, Scenario implementations and their customizations
Key Experience & Capabilities:
· Bachelor's degree in computer science, information technology, engineering, or any related field preferred
· Minimum of 2 years working in a software support function preferred
· SAP Technical Skills in SAP ABAP
About Us
The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
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We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at
If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.
The future is what we make it. So join us and let's do this together.
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Additional Information
Category: Customer Experience
Location: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila, CENTRAL LUZON 1630 PHL
Nonexempt
Customer Experience (GLOBAL)
Honeywell

Manila City, Metro Manila Central Luzon
Permanent
Full-time