microsoft dynamics 365 support engineer( Temporary work froom home)outsourced

Company Description
KPMG's Management Consulting division partners with clients to help them address complex business problems to ensure sustainable business outcomes; from distilling 'big data' to reveal valuable insights, to improving operational performance, optimising risk, restructuring an operation or seizing a new business opportunity through a merger, acquisition, strategic alliance or other transaction. Within our Microsoft Solutions business, the Customer Engagement practice helps our clients win accolades by transforming how they engage with their customers through the deployment of Microsoft Dynamics 365 customer engagement solutions.
What we offer you
We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.
We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.
This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you want a career where you can use your deep expertise to deliver real results, talk to us first.
Job Description
As a Support Engineer in the KPMG Microsoft Solutions business you will join a team of over 1,000 Microsoft Dynamics certified consultants worldwide and help support our team of 100 Microsoft Dynamics consultants in Australia. The role requires an articulate, problem solver and critical thinker to assist with the support of Dynamics 365 Customer Engagement (CRM) instances.
You will be responsible for:
Analysing, diagnosing, and solving client-reported issues with their Dynamics 365 applications.
Escalating issues to Microsoft and other third-party vendors and keeping the clients updated as you manage the issue through to resolution.
Monitoring clients' Dynamics 365 applications and providing advice for improved performance, adoption, usability, quality, maintainability and data quality.
Maintaining documentation about clients' Dynamics 365 applications.
Contributing to the vibrant culture of the team and our clients' satisfaction with our services.
Contributing to Dynamics 365 implementation and upgrade projects.
Tracking your work in our internal systems so that clients and team members are kept up-to-date.
Qualifications
What you'll bring to the team
Excellent written and verbal communication skills.
Good interpersonal skills such as being to present complex ideas to groups, active listening, and build long-term relationships with existing clients.
A demonstrated passion for continual learning and personal development.
Ability to analyze Dynamics 365 issues, research potential causes, determine potential solutions, and resolve the issue within SLA.
Ability to create reasonable estimates for new features/changes requested by the client. Must be able to implement the proposed changes within the estimated hours provided.
At least 2 years Development or Dev/Support experience is required
Working experience with the Plugins, Custom workflows, Xrm JavaScript and PowerBI is required
Experience with - and/or the ability to learn - technologies within the Microsoft Dynamics ecosystem such as Xrm TypeScript, PowerAutomate, PowerBI, PowerApps, PowerApps/CRM Portals, PCF Controls and Azure Functions
Experience with the following technologies are highly recommended: Kingswaysoft Integration toolkit for SSIS, Azure Logic Apps, and Azure Queues
Experience with Dynamics 365 Administration is highly recommended
Ability to manage your time effectively working as part of a distributed team.
Additional Information
Working Schedule
Monday-Friday 7AM-4PM Manila Time
Location
Eastwood(Temporary work froom home)
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SmartRecruiters

Quezon City, Metro Manila
Temporary
Full-time