Mandarin bilingual specialist | bgc, taguigEastvantage Business Solutions Inc.

Engage learners through motivational techniques
Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
Develop positive relations while managing your groups of learners
Monitor learner engagement to help optimize their learning and achieve study goals
Develop and maintain expertise around the company's products/services
Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
Fluent in English and Mandarin
Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
Strong organizational skills with demonstrated administrative professionalism and responsiveness
Strong computer skills
Associate / Supervisor Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time