manager, Customer success retail verticalNielsenIQ

Company Description
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Description
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
This position will be, within the Retailer Customer Success team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.
Responsibilities
Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia
Providing in-depth consulting services and delivering insights and analytics, as well as thought leadership
Developing a deep knowledge of NielsenIQ Retail Measurement and Panel solutions
Work closely with the Account Development team to transform customer experience and optimize the use of NielsenIQ Essentials
Developing and delivering business solutions for client performance tracking
Coaching and mentoring junior associates to build their analytical development
Managing a team of at least 2 people to deliver optimal results with a timeline
Qualifications
At least a Bachelor's Degree, preferably in business or statistics
At least 4 years of work experience, preferably within consumer or trade marketing, sales, analytics, insights, or market research.
Knowledge of the Consumer-Packaged Goods (CPG) industry is essential
Knowledge of research techniques and methodologies would be an advantage
Excellent analytical skills
Excellent communication skills and presentation skills
An ability to work independently and in a team
Good interpersonal skills are a must
Fluent in spoken and written English
Additional Asian language skills is an advantage
Competent in Microsoft Office (Excel, Powerpoint, Word, etc)
Proven experience in leading a team, managing people, and developing talent
Prior experience working with local and international retailers is preferred
High say-do ratio
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
NielsenIQ

Manila City, Metro Manila
Permanent
Full-time