lss Customer experience manager(process excellence/improvement profile)NeksJob Philippines

LSS Customer Experience Manager(Process Excellence/Improvement Profile)
Budget: open
Location: Quezon City and Bacolod
Work Schedule: Night Shift
Work Set-up: Temporary Work from Home
Ideal Role as an LSS Customer Experience Manager
Responsible for recognizing areas for improvement within Programs/LOBs
Identify and implement necessary changes to enable the business to perform to its optimum ability
Review new and existing processes, resources, and systems, making and overseeing any changes to the process technology where necessary
Act as a point of contact between different departments within the company and relevant third parties
Drive, lead, and manage major and complex change at pace to increase efficiency and improve outcomes for the company, ensuring involvement and engagement with key stakeholders
Work collaboratively with the senior leadership team of the Program and stakeholders to deliver the objectives of the company's vision of High Tech High Touch
Implement technology solutions to provide better business intelligence to programs to enable them to improve operational performance
Implement technology solutions to help reduce redundant work, reduce repeat contacts, improve self-service, improve the efficiency of programs
Conduct analytics on contact evaluations and highlight trends
Minimum Qualifications:
At least 3 years of experience with program management, process excellence, or quality management
Lean Six Sigma Certification or Training
Minimum Qualifications:
At least 3 years of experience with program management, process excellence, or quality management
Lean Six Sigma Certification or Training
Bossjob

Bacolod City, Negros Occidental
Temporary
Full-time