level 2 Technical Support specialistNext BPO Solutions
Workplace: Davao
Salary: Agreement
Work form: Full time
Posting Date: 27/10/2025
Deadline: 02/03/2022
L2 Tech support specialists are the senior technical support reps who handle escalated technical issues from customers and partners. The job includes debugging to root cause issues, providing technical information to customers and handholding them through resolution steps to fix any issue that affects their security cameras or security service.
These issues range from helping customers onboard their systems to connectivity (Wireless, wired networks) to app support (ios/Android). The L2 technical support specialist will handle the more complex issues, will help identify corrections to debug trees and will identify the need for new debug trees.
The L2 Tech Support rep must be a clear communicator and be level-headed under pressure.
Our product is an amazing security product that provides peace of mind to our customer -- and when the product isn't working this is of serious concern to them. Your goal is to ensure they are up and running as quickly as possible and that they are confident in our ability to be there for them 24/7.
Must haves:
- 5+ years' experience in customer service/call center environment
- 5+ years of customer technical support
- Knowledge of computer technology, computer networks (Wireless and POE strongly preferred)
- Proficient in CRM systems (Zendesk, SalesForce, etc.)
- Knowledge of customer service principles and practices
- Possess a passion for learning and instituting industry-leading support tactics and best practice
- Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
- Strong work ethic and extraordinary attention to detail
- Ability to work independently and effectively with a team
- Excellent written and verbal communication skills: Ability to grasp technical concepts quickly and explain them to others
- Strong analytical and problem-solving skills
- Love of technology-we are an AI and tech company. We are all geeks.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
The Client:
Deep Sentinel is a team passionate about ensuring the safety of families and business and are unrelenting in our pursuit of the best possible technology-based solution for keeping bad guys out of your range.
The team believe it is possible to build an intelligent crime prediction and prevention system that stops crime before it happens.-Requirements- Minimum education level: Bachelor ́s Degree
5 years of experience
Idioms: English
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
" />
Level 2 Technical Support Specialist
Next BPO Solutions - Davao del Norte, Davao Region
Offer description
₱ 25,000.00 (monthly) Permanent contract Full Time
Job Summary:
L2 Tech support specialists are the senior technical support reps who handle escalated technical issues from customers and partners. The job includes debugging to root cause issues, providing technical information to customers and handholding them through resolution steps to fix any issue that affects their security cameras or security service.
These issues range from helping customers onboard their systems to connectivity (Wireless, wired networks) to app support (ios/Android). The L2 technical support specialist will handle the more complex issues, will help identify corrections to debug trees and will identify the need for new debug trees.
The L2 Tech Support rep must be a clear communicator and be level-headed under pressure.
Our product is an amazing security product that provides peace of mind to our customer -- and when the product isn't working this is of serious concern to them. Your goal is to ensure they are up and running as quickly as possible and that they are confident in our ability to be there for them 24/7.
Must haves:
- 5+ years' experience in customer service/call center environment
- 5+ years of customer technical support
- Knowledge of computer technology, computer networks (Wireless and POE strongly preferred)
- Proficient in CRM systems (Zendesk, SalesForce, etc.)
- Knowledge of customer service principles and practices
- Possess a passion for learning and instituting industry-leading support tactics and best practice
- Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
- Strong work ethic and extraordinary attention to detail
- Ability to work independently and effectively with a team
- Excellent written and verbal communication skills: Ability to grasp technical concepts quickly and explain them to others
- Strong analytical and problem-solving skills
- Love of technology-we are an AI and tech company. We are all geeks.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
The Client:
Deep Sentinel is a team passionate about ensuring the safety of families and business and are unrelenting in our pursuit of the best possible technology-based solution for keeping bad guys out of your range.
The team believe it is possible to build an intelligent crime prediction and prevention system that stops crime before it happens.
Requirements
Minimum education level: Bachelor ́s Degree
5 years of experience
Idioms: English
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
22 hours ago
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Next BPO Solutions
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the clients requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to th...
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the clients requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to the industrys best practices, we are also aware that each clients business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider. As your COS, we ensure that: We understand not only the clients business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations; We employ industry standards and best practices; We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes; We deploy only the best talents and skills for a clients project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.
Similar offers
- Davao Region, Davao del Sur
Answer calls and respond to emails • Handle customer inquiries both telephonically and by email • Manage and resolve...
January 19
- Davao Region
Job Description Successful candidates will be responsible for handling service support calls, as well as promote and...
January 13
- Davao Region, Davao del Sur
Responsibilities: • Talk to customers over the phone to resolve their questions or concerns • Accurately document and...
More than 30 days ago
- Davao Region, Davao del Norte
Job Summary: L2 Tech support specialists are the senior technical support reps who handle escalated technical issues...
22 hours ago
- Davao Region, Davao del Sur
Graduate of BS ECE or any related course With at least 6 months proven experience as Project Coordinator or any...
4 days ago
- Davao Region, Davao del Norte
SourceCloud a UK based software development company requires additional Senior .Net developers to work across multiple...
4 days ago
- Davao Region, Davao del Sur
We are looking for a Software Engineer to join our English for Engineers team to provide online technical English...
January 21
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
It seems that you are already registered
Enter your password to activate the alert.
Wow, the email and password don't match
Try to activate the alert again.
I have read and accept the Legal Conditions included in the and the
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
We have sent you a verification email. Review it and confirm the alert to activate it.
Great
We will notify you of new vacancies.
You already had a similar saved search alerts
Create job alert
+ Follow
Unfollow
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity! Receive new notifications of Next BPO Solutions Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required
Verified recruiter
Level 2 Technical Support Specialist
Davao del Norte, Davao Region
₱ 25,000.00 (monthly)
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
Wrong email
Related searches
Jobs
Search jobs
Why do you want to report this offer?
Discriminates and / or is offensive It is an advertisement, it is not an offer They ask me for money Is it misleading or false Another reason
Explain the reason for your choiceOptional
Report
By clicking report, you agree to the and the from BestJobs to create an account, apply for job vacancies, contact potential employers and receive communications, among other services.
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs
These issues range from helping customers onboard their systems to connectivity (Wireless, wired networks) to app support (ios/Android). The L2 technical support specialist will handle the more complex issues, will help identify corrections to debug trees and will identify the need for new debug trees.
The L2 Tech Support rep must be a clear communicator and be level-headed under pressure.
Our product is an amazing security product that provides peace of mind to our customer -- and when the product isn't working this is of serious concern to them. Your goal is to ensure they are up and running as quickly as possible and that they are confident in our ability to be there for them 24/7.
Must haves:
- 5+ years' experience in customer service/call center environment
- 5+ years of customer technical support
- Knowledge of computer technology, computer networks (Wireless and POE strongly preferred)
- Proficient in CRM systems (Zendesk, SalesForce, etc.)
- Knowledge of customer service principles and practices
- Possess a passion for learning and instituting industry-leading support tactics and best practice
- Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
- Strong work ethic and extraordinary attention to detail
- Ability to work independently and effectively with a team
- Excellent written and verbal communication skills: Ability to grasp technical concepts quickly and explain them to others
- Strong analytical and problem-solving skills
- Love of technology-we are an AI and tech company. We are all geeks.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
The Client:
Deep Sentinel is a team passionate about ensuring the safety of families and business and are unrelenting in our pursuit of the best possible technology-based solution for keeping bad guys out of your range.
The team believe it is possible to build an intelligent crime prediction and prevention system that stops crime before it happens.-Requirements- Minimum education level: Bachelor ́s Degree
5 years of experience
Idioms: English
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
" />
Level 2 Technical Support Specialist
Next BPO Solutions - Davao del Norte, Davao Region
Offer description
₱ 25,000.00 (monthly) Permanent contract Full Time
Job Summary:
L2 Tech support specialists are the senior technical support reps who handle escalated technical issues from customers and partners. The job includes debugging to root cause issues, providing technical information to customers and handholding them through resolution steps to fix any issue that affects their security cameras or security service.
These issues range from helping customers onboard their systems to connectivity (Wireless, wired networks) to app support (ios/Android). The L2 technical support specialist will handle the more complex issues, will help identify corrections to debug trees and will identify the need for new debug trees.
The L2 Tech Support rep must be a clear communicator and be level-headed under pressure.
Our product is an amazing security product that provides peace of mind to our customer -- and when the product isn't working this is of serious concern to them. Your goal is to ensure they are up and running as quickly as possible and that they are confident in our ability to be there for them 24/7.
Must haves:
- 5+ years' experience in customer service/call center environment
- 5+ years of customer technical support
- Knowledge of computer technology, computer networks (Wireless and POE strongly preferred)
- Proficient in CRM systems (Zendesk, SalesForce, etc.)
- Knowledge of customer service principles and practices
- Possess a passion for learning and instituting industry-leading support tactics and best practice
- Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
- Strong work ethic and extraordinary attention to detail
- Ability to work independently and effectively with a team
- Excellent written and verbal communication skills: Ability to grasp technical concepts quickly and explain them to others
- Strong analytical and problem-solving skills
- Love of technology-we are an AI and tech company. We are all geeks.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
The Client:
Deep Sentinel is a team passionate about ensuring the safety of families and business and are unrelenting in our pursuit of the best possible technology-based solution for keeping bad guys out of your range.
The team believe it is possible to build an intelligent crime prediction and prevention system that stops crime before it happens.
Requirements
Minimum education level: Bachelor ́s Degree
5 years of experience
Idioms: English
Availability to travel: No
Availability of change of residence: No
People with disabilities: Yes
22 hours ago
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Next BPO Solutions
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the clients requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to th...
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the clients requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to the industrys best practices, we are also aware that each clients business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider. As your COS, we ensure that: We understand not only the clients business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations; We employ industry standards and best practices; We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes; We deploy only the best talents and skills for a clients project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.
Similar offers
- Davao Region, Davao del Sur
Answer calls and respond to emails • Handle customer inquiries both telephonically and by email • Manage and resolve...
January 19
- Davao Region
Job Description Successful candidates will be responsible for handling service support calls, as well as promote and...
January 13
- Davao Region, Davao del Sur
Responsibilities: • Talk to customers over the phone to resolve their questions or concerns • Accurately document and...
More than 30 days ago
- Davao Region, Davao del Norte
Job Summary: L2 Tech support specialists are the senior technical support reps who handle escalated technical issues...
22 hours ago
- Davao Region, Davao del Sur
Graduate of BS ECE or any related course With at least 6 months proven experience as Project Coordinator or any...
4 days ago
- Davao Region, Davao del Norte
SourceCloud a UK based software development company requires additional Senior .Net developers to work across multiple...
4 days ago
- Davao Region, Davao del Sur
We are looking for a Software Engineer to join our English for Engineers team to provide online technical English...
January 21
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
It seems that you are already registered
Enter your password to activate the alert.
Wow, the email and password don't match
Try to activate the alert again.
I have read and accept the Legal Conditions included in the and the
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
We have sent you a verification email. Review it and confirm the alert to activate it.
Great
We will notify you of new vacancies.
You already had a similar saved search alerts
Create job alert
+ Follow
Unfollow
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity! Receive new notifications of Next BPO Solutions Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required
Verified recruiter
Level 2 Technical Support Specialist
Davao del Norte, Davao Region
₱ 25,000.00 (monthly)
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
Wrong email
Related searches
Jobs
Search jobs
Why do you want to report this offer?
Discriminates and / or is offensive It is an advertisement, it is not an offer They ask me for money Is it misleading or false Another reason
Explain the reason for your choiceOptional
Report
By clicking report, you agree to the and the from BestJobs to create an account, apply for job vacancies, contact potential employers and receive communications, among other services.
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs
Other Info
Davao del Norte
Permanent
Full-time
Permanent
Full-time
Submit profile
Next BPO Solutions
About the company
Next BPO Solutions jobs
₱ 10,000.00 monthly · Davao del Norte, Davao Region · Yesterday, 06:31 AM (updated)
Position level 2 Technical Support specialist recruited by the company Next BPO Solutions at Davao, Joboko automatically collects the salary of , finds more jobs on Level 2 Technical Support Specialist or Next BPO Solutions company in the links above
About the company
Next BPO Solutions jobs
₱ 10,000.00 monthly · Davao del Norte, Davao Region · Yesterday, 06:31 AM (updated)