level 2 Helpdesk supportSTAFFVIRTUAL

Key Responsibilities
Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
Support client infrastructure including Windows desktops, laptops, servers, and mobile devices.
Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID.
Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points).
Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive.
Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage).
Install, configure, and support backup solutions (e.g., Veeam).
Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection.
Perform patch management, system updates, and preventive maintenance.
Provide occasional onsite client support in the Dallas/Fort Worth metroplex.
Document all work in the PSA system (ConnectWise Manage and PassPortal).
QualificationsRequired Skills & Experience:
24 years of IT support experience, preferably in an MSP environment.
Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022.
Proficiency with Microsoft 365 administration.
Experience troubleshooting LAN/WAN, firewalls, and VPNs.
Familiarity with RMM and PSA tools (ConnectWise).
Excellent troubleshooting and problem-solving skills.
Strong written and verbal communication skills.
Customer-first mindset with the ability to explain technical concepts to non-technical users.
Preferred Skills (nice to have):
Microsoft certifications (e.g., MCP, MCSA, MS-900, AZ-104).
CompTIA certifications (Network+, Security+, A+).
Experience with backup/disaster recovery solutions.
Knowledge of advanced security frameworks and compliance (HIPAA, PCI, etc.)
Schedule: Night ShiftSetup: WFHWhy Join STAFFVIRTUAL?
Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverageDe minimis and allowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
STAFFVIRTUAL

Cebu City, Cebu
Permanent
Full-time