Learning support specialist - managerJPMorgan Chase

Job Description:
Learning Support Specialist - Associate
The Learning Support Specialist will have responsibility for the coordination and administration of a range of learning activities and projects as needed by the Digital, Operations and Technology (DOT) Learning Team. These will include: supporting the Talent Book of Work (TBOW) system and process, supporting the provision of management information, deliver marketing and communications materials, program management, among other responsibilities.
The role holder will be the primary point of contact for all Learning related administration tasks, supporting our Learning Partners and Leads across the organization.
This role will report to the Head of Digital, Operations and Technology (DOT) Learning, Philippine Corporate Centers.
Core Responsibilities:
Project Lead for DOT Learning curricula within Philippines, including Agile, Data and Design
Assist with periodic report generation, analysis and presentation
Support and marketing and communications related needs as and when needed
Work with the team on scheduling and capturing learning events in me@jpmc as and when necessary
Act as a steward for the location, maintaining and ensuring records and documents are kept up to date
Supporting TBOW Requests for the DOT Learning Team:
Loading new items in to TBOW, including audience and build orders as required
Updating existing items with audience attendance details
Chasing for further information as required
Produce weekly reporting of current TBOWs in progress with status
Closing delivered requests
The role will need to work closely with the central platform/build specialists aligned to DOT including providing advice and observation to ensure process is as efficient as possible
Other global/regional/location-wide projects and initiatives as needed
Qualifications, Experience & Attributes
Graduate with appropriate Financial Services / HR / Learning & Development or Business degree preferred.
3-5 years of experience in Banking / Financial Services / large corporate organisation of which at least 2 should be in a role demonstrating similar skills necessary
Minimum 2 years' experience as a Learning Coordinator required
Excellent written & spoken English communication skills.
Proven ability to embrace change and quickly learn the applicability of new concepts specifically related to the application of digital technologies (e.g. Robotics, Machine Learning, Data)
Well conversant with MS Office including MS PowerPoint etc.
Strong Interpersonal skills & to be able to communicate at all levels.
A high energy level and ability to work independently & also in team settings
Ability to synthesize information, analyze and present data to a senior audience
Should be comfortable working in shifts
Ability to work both independently as well as a member of high performance teams in a project deadline driven environment.
Basic understanding of JIRA and Tableau would be a plus
Desire to learn new data analysis and visualization skills in the future
Amenable to working on midshift schedule
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Recruiting, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
JPMorgan Chase

Metro Manila
Permanent
Full-time