Leads Verification Specialist | Day shift + Weekends off | 24K all in payAcquire Asia Pacific Inc

Posted on 08 September 2020
A SNAPSHOT OF YOUR ROLE
As a Leads Verification Specialist, you'll primarily be responsible for gathering accurate marketable data from the targeted universe and entering this information into a proprietary data-entry system, demonstrating the highest expertise in speed of entry, accuracy of content and professionalism in any direct company contact.
Using various research methods (primarily telephone-based), this position is required to ask a prescriptive list of questions of each company, and ensure key performance indicators are achieved on a daily basis. Some of these KPIs include a targeted number of positive outcomes each day; depth of content updated; and a qualitative assessment, which measures both accuracy of content and the engagement quality of the call.
Your day could see you:
· Verify / update company information via a telephone interview (or web research as required) using a set template of questions/data elements requiring verification/update.
· Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
· Answer any queries or questions posed by subject companies, the purpose of the call, and the future use of the information contained on the database.
· Direct any other queries to the relevant department/person.
· Represent the company in a professional and courteous manner at all times
Requirements
A BIT ABOUT YOU
· Excellent communicator in English language (written and spoken).
· Knowledgeable about contact center operations and metrics preferably in Australian lines of business
· Must, at least, have finished high school.
· With strong interpersonal, customer service/sales/up-selling skills
· Intermediate to Advanced Microsoft office applications skills
· Helpful, patient and friendly attitude with a drive to take on new challenges and learn
· Possesses excellent attention detail
· Exceptional listener; able to comprehend well.
· Open to working in shifting schedules.
Skills / Software
outbound saleleads verificationCustomer Service
Working Location
Mandaluyong, Philippines
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Job Description
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