l&d Services specialistMerck Group

Who You Are:
This role is responsible for providing learning administration to the organization or location it supports. The role will deliver learning administration services in accordance with agreed KPIs and SLAs.
Key Tasks and Responsibilities
Deliver efficient, accurate, timely training administration services as per agreed KPIs and SLAs
Provide on-site and off-site support during training sessions.
Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
Seek opportunities for continuous improvement and provide constructive feedback
Work with the Shared Services Leadership Team to meet agreed training and development goals
Assess if customer requirements are being met effectively
Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
Ensure that all HR personnel data and sensitive information are kept confidential
Should be exposed to the following HR Delivery Functions by Order of Specialization:
Learning & Development
HR Data Management
HR Reporting
Help Desk and Inquiry support
Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
Preferably 3 to 5 Years minimum professional experience specializing in Learning Administration and Learning System Administration function from a Shared Services or BPO organization.
Experience in vendor and stakeholder management.
Understanding and experience in the use of HR systems and tools (i.e. Learning Management Systems, SAP P40, PeopleSoft, Workday; Success Factors; Taleo, Service Now, etc.).
Understanding and experience in the use of Case Management systems and tools such as Service Now, employee central SAP
Adequate experience in using MS Office applications. Desired knowledge and expertise on Macros.
Experience in working in a multi-cultural environment.
Applicants must be willing to work in Taguig City and open for flexible working schedule.
Other desired (but not required) requirements:
Experience in end-to-end learning administration
Knowledge in creating and maintaining content in learning management system
Technical expertise in learning management system
Adequate knowledge in learning consultancy
Experience in building learning catalogue and curriculum
Experience in training design and development
Behavioral Competencies Required:
Strong customer orientation
Analytical and keen to details
Results oriented and performance driven
Strong level of accountability and integrity
Extensive experience in working in a multi-cultural background
Strong communication skills - both written and verbal
Stakeholder management
Job Requisition ID: 213868
Location: Bonifacio Global City
Career Level: D - Professional (4-9 years)
Working time model: full-time
Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.
US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.
Merck Group

Taguig City, Metro Manila
Permanent
Full-time