korean speaking service Operations delivery specialistV-call Center Link (vcclink), Inc.

Description
Primary Role:
• Closely coordinate and communicate between the customer and team.
• Serve as point of contact for all after sales concerns.
• Service and Account Management; Incident and Problem Management
• Proactive recommendation of improvement plans, in coordination with Solutions Architect, Assurance and problem management team (where applicable)
• Stakeholder Management and Project Planning. Will work closely with Solutions Architects, Assurance and problem management and other teams (as needed).
Minimum Qualifications:
• Graduate of IT, Computer Science, Computer Engineering, Information Systems, Business Management or equivalent
• At least 3-4 years of experience in IT Service/Operations Delivery; Fluency in Korean/Hangul Language and English is required
• Skills: Customer Service Experience Management, Customer Service Experience Management, Incident and Problem Management, Stakeholder Management, Project Planning, Continuous Improvement, Operational Excellence (eg: Root Cause Analysis tools, Failure mode Effect Analysis, Process Maturity Assessment, etc)
• Certifications: ITIL V4 Foundation and PMP certifications, highly desirable
• Temporarily Work from Home setup but must be willing to report in Pasay City once onsite operations resumed.
Requirements
Minimum education level: Vocational
4 years of experience
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pasay, National Capital Region ·  2 minutes ago