junior Application Support analystNasdaq

Nasdaq is a unique company, sitting at the intersection of technology and capital markets, with a corporate purpose to champion inclusive growth and prosperity for all. Here, we work very hard and take our responsibilities-to customers, to the global community and to each other-seriously. We have to. We have big ambitions. And, the work we do is mission-critical to running financial infrastructure around the world and creating more equitable economies.
Located in a modern office in Bonifacio Global City, Taguig, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment, while offering unlimited growth opportunities, competitive salary, bonuses, and comprehensive benefits package.
With this position we offer
As a Junior Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Market Technology product and service offerings. You will be part of the global service desk team that provide 24/7 standard support and emergency support. This include handling of inquiries from users globally, providing user application support and monitoring service delivery.
Your roles and responsibilities
Providing day-to-day product support to the Nasdaq Market Technology client base
Tracking, following up, and resolving operational, technical, and user-reported issues
Monitoring:
Application QoS
Subscription processing
Systems
Market/provider notifications
Troubleshooting and resolving any issue resulting from monitoring or user report
Collaborating with client tech teams to address issues
Providing user access
Escalating issues to the appropriate technology teams and senior management when necessary
We expect you to have
Bachelor's Degree in Computer Science, Information Systems or other related discipline
For non-degree holders, at least 1 year of work experience in a similar product support role
New graduates with related educational background and internship experience will also be considered
Familiarity with tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular Excel)
Excellent verbal and written communication skills
Amenability to shifting schedules as the team operates on a 24/7 basis
Does it sound like you?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Nasdaq

Taguig City, Metro Manila
Training
Full-time