japanese Technical Support EngineerJ-K Network Manpower Services

Job Description
a BPO leading provider of cloud contact center software.
Position: Japanese Technical Support Engineer
Industry: BPO Company
Location: Mandaluyong City
Salary: Negotiable
Languages: Japanese, English
Benefits:
13th month Pay
SSS, Pag-ibig, Philhealth
HMO with free dependents
Stock Option
Retirement Plan
Temporary Work From home with Equipments and Internet Allowance provided
Annual salary increase
Stock sharing
Life insurance
Retirement plan
HMO
Internet allowance
Meal allowance
Requirements:
Graduate of any IT courses
Open for Undergraduates but with Strong related work Experiences as Technical Support Representative
Open to JLPT N1 - N3 Passer or level
Proficient in using Microsoft Office Applications (Excel, Word, PowerPoint, Visio, etc.)
With experience of Network troubleshooting.
Excellent verbal and written communication skills both Japanese and English
With knowledge of Networking theories and protocols such as TCP/IP and the OSI Model is an advantage
Responsibilities:
Responsible to implement, troubleshoot and support the call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
Providing direct support to premium support customers as well as handling all escalated software related inquiries from customers, business partners and vendors.
Answering incoming calls, responding to customer emails and resolving escalated problems.
Identifies underlying causes of a problem, including problem identification and classification.
Proactively do trend analysis in an attempt to offer preventative solutions and eliminate recurring problems.
Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
Hiringvenue.com

Mandaluyong City, Metro Manila
Temporary
Full-time