j1220-2716 - multilingual Service desk analyst (swedish)CGI

As a 1st line Service Desk Analyst you will help achieve agreed SLA by providing good customer service to our client thru phone, e-mails, chats and portal. You will help resolve queries by providing the highest level of customer services.
Your future duties and responsibilities:
Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
Supports Service Request Management and Service Restoration Management Level 1
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
Produces quality work and results.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures.
Develop a comprehensive understanding and mastery of all tools .
Remain updated on products, policy, procedure and other important operational issues.
Perform other duties as assigned.
Required qualifications to be successful in this role:
Education requirements
At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field
Knowledge and skills
Good written and verbal communication skills in the Swedish language
Good computer and IT technical skills
Solid analytical and problem solving skills
Good process mapping ability
Proactive, service-minded, and able to multi-task
Good interpersonal skills
Background in IT or Finance or HR
Experience
Previous Service Desk experience
Others
Willing to work in shifts
Able to work well in a high pressure environment
Flexible and able to adapt to changes quickly and think conceptually
Skills:
Swedish
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
CGI

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time