j0421-2971 - member services associate- learning AdministratorCGI

GHRMS - Global Learning Support (GLS) Learning Administrator will be responsible for delivering training and learning administrative services to assigned SBU as defined on the agreed Service Level Agreements. The Learning Administrator will also handle queries and requests sent by members using GLS tools.
MEMBER SERVICES ASSOCIATE- LEARNING ADMINISTRATOR (Replacement of Jann Andrea Amurao)
KEY RESPONSIBILITIES
Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
Assist, where possible, in resolving learning related queries from members/managers/non-members.
Provide a positive image of CGI through his/her role.
Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
Ensure that set objectives are met as defined on the agreed performance metrics.
Gather relevant detailed information regarding the queries.
Provide support to the Manager, Team Leads and Senior Associates on investigating process related issues.
Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
Maintain adherence to all company policies and procedures.
Assume ownership of personal development and inform GHRMS Management of perceived gaps.
Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
KEY OBJECTIVES & DELIVERABLES
SERVICE DELIVERY
Provide administrative services to specific countries assigned.
Handle the training events logistics for the clients. Responsibilities may include the following:
 Managing the training calendar
 Liaising with trainers and delegates
 Chasing of training authorizations when necessary
 Booking of meeting rooms/venue and accommodations
 Requesting of course materials, exams and catering
 Sending out meeting invites
 Updating of training attendance
 Managing course evaluations
 Managing PO requests and recharges
 Managing other related admin logistics tasks
Give ample support in managing the e-learning system. Responsibilities may include the following:
 Answering e-learning queries and requests
 Adding joiners to the system when necessary
 Adding specific members to an assignment group
 Handling other e-learning related tasks assigned
Provide assistance to members regarding all mandatory courses. Answer basic questions, provide standard policy/procedural information, and perform routine problem resolution for his/her assigned process.
Accommodate all learning related cases received in the HRSC tool. Providing correct answers and resolving issue within the identified (SLA).
Provide inputs for team related requirements. Ensure that they are completed and submitted within the given deadline (i.e. HRSC tool and leave tracker etc).
Create new process documents within three weeks after the first successful run of the process.
Update existing process documents within two weeks after the first successful run of the updated process.
Maintain adherence to all company and team policies and procedures.
Develop expertise in the LMS (MyLearning) and new learning technologies together with their operations and implications on the services.
Maintain Learning tools and workspaces regularly and to ensure that both instances are up-to-date.
Ensure that the Team Manager, Team Leader, Team Members, and third parties are fully informed of any changes on the processes being handled.
Provide proper work coverage to other Learning Associate when they are on holiday or medical leave. And ensure your work is covered in your absence.
Perform ad-hoc assigned to the Learning Associate that might not be listed.
Assume ownership of personal development and express to Supervisor the preferred training. Ensure that individual training record is kept up to date.
To submit necessary reports required by the Global Learning Support team and Global Learning Support team's clients accurately and timely.
QUALITY
o Provide an exceptional member experience at every contact by focusing on support, resolution and courtesy
o Understand and show ownership in achieving the objectives on productivity, quality and resolution
o Make an assessment of his/her skills and knowledge, make a reflection on what he/she wishes to develop
o Maintain and improve quality results by adhering to standards and guidelines; and recommending improved procedures.
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
CGI

Taguig City, Metro Manila
Permanent
Full-time