IT Support SpecialistLightspeed

Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!
We're looking for an IT Support Specialist to join our team in Manila. As a vital part of the IT Support team, you will be responsible for providing all employees with the hardware and software needed to perform their duties. You will help them with any technical support issues they may have.Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.
What you'll be doing:
Provide and replace hardware equipment and standard software access.
Ensure desks, meeting rooms, new workspaces and offices are setup.
Identify, diagnose, and resolve technical issues.
Document, track and monitor issues through a service desk.
Keep the IT Asset inventory up to date and actively contribute to ongoing process improvements by taking part in initiatives.
Assist in administration and maintenance of existing IT systems, and implementation of new IT technologies.
Assist in administration and maintenance of AV, server and network systems as needed.
Assist in software and SaaS licence management duties in order to ensure compliance and cost controls.
Please note that you will be taking part in our on-call duty roster and will be working to support all employees in the APAC timezone.
What you need to bring:
We're looking for a candidate who has experience with the following:
Experience with GSuite and/or O365 administration, Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
Experience with Service Desk Platforms (JIRA, Zendesk, ServiceNow) and Enterprise Mobile Device Management
Experience with MacOS is a bonus but not needed
The ability to listen with empathy and a willingness to help employees with issues when needed
Ability to write clearly and succinctly, free from errors and tech jargon
Expertise in troubleshooting skills and following through
Fluency in English
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!
What's in it for you?
Come live the Lightspeed experience...
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
... and enjoy a range of benefits that'll keep you happy and healthy:
Participate in the Lightspeed global culture
Competitive salary package
Flexible Work from Home policy
HMO for employee and 2 dependents
15 days Vacation Leave and 10 days Sick Leave
Night differential (where applicable) and allowances
Health and wellness benefit of 7500PHP per year
Mental health online platform and counselling & coaching services
LinkedIn Learning license
We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed

Manila City, Metro Manila
Permanent
Full-time