IT Specialist remote - (must read qualifications)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
 
Rate: $4-4.50/hr, and earn up to 45,000 PHP +/month
Schedule: Monday - Friday: 8:00 AM - 4:30 PM PST, with 30-min unpaid lunch and two paid 15-min breaks.
 
About the Role
As an IT Specialist , you will be an essential part of the IT team, providing frontline technical support and ensuring that employees have the tools and resources they need to succeed. This role focuses on resolving basic technical issues, maintaining IT equipment, and assisting with day-to-day operations of the IT department.
 
Responsibilities:
Provide IT Support:
● Respond to IT-related inquiries through email, chat, or ticketing systems, assisting employees with basic technical issues and troubleshooting.
● Set up and configure hardware and software for new hires, ensuring they are equipped with the necessary tools.
 
Maintain IT Equipment:
● Assist with inventory management, ensuring all IT assets are accounted for and in good working condition.
● Perform routine maintenance and updates on IT systems, hardware, and software.
 
Assist with Onboarding and Offboarding:
● Support onboarding tasks, such as setting up accounts and configuring equipment for new employees.
● Assist with offboarding tasks, including deactivating accounts and recovering IT assets.
 
Contribute to Documentation and Processes:
● Help maintain and update IT documentation, such as troubleshooting guides, FAQs, and equipment manuals.
● Provide feedback to improve IT workflows and processes, ensuring smooth operations.
 
Learn and Grow:
● Participate in training sessions and hands-on learning opportunities to build your knowledge of IT systems and best practices.
● Shadow senior IT team members to gain exposure to advanced support techniques and technical problem-solving.
 
Alignment to the Career Ladder :
● Scope: Operates at the functional level, addressing basic IT support tasks and maintaining equipment.
● Horizon: Works on tasks with a weekly horizon, contributing to immediate team and organizational
needs.
● Impact: Completes tasks that ensure employees can work effectively and efficiently.
● Complexity: Handles known knowns, resolving well-documented and predictable technical issues.
● Collaboration: Collaborates within the IT team and with end-users to address technical needs.
● Leadership: Not expected to lead but supports team operations and fosters a positive user experience.
● Communication: Provides clear, empathetic communication to employees and ensures accurate
documentation of tasks and resolutions.
 
Minimum Qualifications (Which can earn you $4/hr)
1+ years of experience in an IT support or customer-facing technical role, or relevant educational background in IT or computer science.
Basic understanding of IT systems, hardware, and software, including troubleshooting common technical issues.
Familiarity with Windows, macOS, or Linux operating systems.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
A proactive and resourceful approach to solving technical problems.
Enthusiasm for learning new tools, technologies, and processes.
Familiarity with user account management, access controls, and troubleshooting tools.
Basic understanding of networking concepts, such as VPNs, firewalls, and Wi-Fi configurations.
 
 
Additional Responsibilities and Qualifications (which can earn you $4.50/hr)
 
Responsibilities:
 
Deliver Technical Support
Diagnose and resolve moderately complex IT issues, including hardware, software, and connectivity problems, ensuring employees can work effectively.
Maintain and Optimize IT Systems:
Collaborate with team members to ensure systems are secure, compliant, and operating efficiently.
Support Onboarding and Offboarding:
Lead onboarding efforts for new hires, including account setup, equipment configuration, and introductory IT training.
Handle offboarding processes, such as deactivating accounts, retrieving equipment, and ensuring compliance with data security protocols.
Contribute to IT Projects:
Participate in team-level projects, such as system upgrades, tool integrations, or improving IT workflows.
Provide input on IT solutions that enhance user experience and operational efficiency.
Enhance Documentation and Processes:
Develop and maintain IT knowledge resources, including troubleshooting guides, FAQs, and training materials.
Identify inefficiencies in workflows and propose solutions to streamline IT operations.
Qualifications:
2+ years of experience in IT support or a related role, with a track record of solving technical issues effectively.
Strong understanding of IT systems, including operating systems (Windows, macOS, Linux), hardware maintenance, and software support.
Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote troubleshooting tools.
Familiarity with security best practices, including device encryption and compliance standards.
A problem-solving mindset, with the ability to work independently and as part of a team to address technical challenges.
Alignment to the Career Ladder:
● Scope: Operates at the component level, supporting IT systems and processes across specific areas of the organization.
● Horizon: Works on tasks with a monthly horizon, addressing recurring needs and contributing to ongoing improvements.
● Impact: Resolves technical issues and contributes to team efficiency by improving workflows and providing reliable support.
● Complexity: Handles known knowns and begins exploring known unknowns, solving moderately complex issues with guidance.
● Collaboration: Collaborates within the department and with employees across the company to address technical needs.
● Leadership: Begins to take ownership of team workflows and influence IT processes.
● Communication: Provides clear, empathetic communication to employees and team members, ensuring alignment on technical solutions.