IT Service Desk analyst (night shift)Cielo

Overview
Are you ready to accelerate your career? Join Cielo as an IT Service Desk Analyst! A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
The IT Service Desk Analyst is responsible for providing customer-centric, results-oriented technical support to Cielo employees. This position provides first level support both remotely and face-to-face to our internal customers across their region, as well as the other regions around the globe. The IT Service Desk Analyst provides excellent service, is highly responsive to customer requests and has a strong understanding of the client program/team needs within their service area.
Responsibilities
Independently addresses and resolves incidents and requests; logs all incidents and requests in a Help Desk ticketing system
Installs, troubleshoots, maintains and modifies end-user computer systems
Recommends hardware and software additions or changes; identifies process improvement opportunities
Provides individual and group instructions, as needed, on the use of equipment and software and on network features
Assists with employee onboarding, updates and termination activities
Creates documentation for Help Desk processes and procedures
Assists with special projects as assigned
Ensures a positive end-to-end customer experience and provides a single point-of-contact for the customer
Qualifications
Education:
University degree, preferably in the fields of Computer Science or Information Technology or related field or a combination of education and experience is required this position.
Experience:
Previous experience working in an IT level one support role
The ability to manage, maintain, troubleshoot and support users, equipment, software and services
Strong mobile computing hardware experience
Experience with VoIP Phone systems
Excellent English and communication skills, both oral and written
Effective interpersonal skills, conveying a positive, collaborative, and professional image toward peers, management, and customers
Ability to work in a self-directed manner as needed
Functional/Technical Knowledge, Skills and Abilities Required:
Extensive knowledge of Microsoft Windows, Microsoft Office components
Capable of imaging, deploying and troubleshooting laptops.
About Cielo
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
Cielo

Manila City, Metro Manila
Permanent
Full-time