IT Helpdesk / service desk (cebu hiring)FIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : General Equivalency Diploma
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.
What you will be doing
Provides desk-side assistance in resolving technology support issues.
Performs installations, repairs, upgrades, backups and other maintenance tasks.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May have expertise in commonly used business applications.
May handle phone and email assistance as well.
Other related duties assigned as needed.
What you bring
Ability to verbalize or express complex technical concepts
Good communication skills
Background in
L1 Helpdesk Support
Active Directory
VDI such as Citrix
MS O365 including outlook troubleshooting
Mobile app support if there is any
Remote Desktop support
What we offer you
Competitive salary
Attractive benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Cebu City, Cebu
Permanent
Full-time