implementation team AdminYlopo LLC

The Implementations Administrator role is responsible for supporting the Ylopo Implementation Team by providing reporting and configuring new client setup projects. The Implementation Administrator will oversee the Setup Pipeline and work with the team to ensure clients move through the onboarding experience in a timely manner. This team member will process administrative tasks associated with the technical Ylopo account setup. This role will require frequent internal and client communication.Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.Responsibilities:
The primary responsibility of this role is to provide support to the Ylopo Implementation Team via administrative and reporting tasks
Manage all implementation team reporting (daily, weekly and monthly)
Encourage team members to follow up consistently with all clients in setup with pending roadblocks
Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
Process various Ylopo Setup forms
Data entry into Ylopo's systems of record
Proactive outreach to clients in setup to schedule calls, complete tasks, engage in their setup project, etc.
Speak confidently and professionally with team members and, at times, clients
Serve as subject matter expert for Ylopo setup process and reports
Learn the ins and outs of Ylopo product
Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed
Specific Tasks:
Create Basecamp project for each new client in setup
Take on 1 set-up a week
Assist in processing the IDW PPW for the team
Send lender paperwork for all clients in setup
Conduct daily/weekly/monthly reporting of clients in setup (in Zendesk, Basecamp and Base)
Help ensure each team member's attendance to meetings
Organize and update team files and resources including meeting minutes and announcements
Assist in guiding new hires throughout the training process
Answer any questions clients in setup have about the setup process, "going live," post go live, or the Ylopo product
Ensure that go lives' PTs are being closed out in Zendesk
Help the Implementation Specialist get the answers to their questions posted in Slack channels and continuously update our FAQ sheet
Serve as the specialists' buffer whenever they go on leave or is out for the day so the other IS will only have to focus on their own set-up
Assist the Team Lead in pulling up data for the Weekly Coaching sessions and update the Weekly Coaching sheet
Pull team KPI and data needed for weekly, monthly meetings while also creating presentations
On occasion, you may be asked to perform outreach to clients in setup
Special projects may be assigned
Previous experience in a data analytics or administrative role
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Strong phone skills
Advanced knowledge of Excel or similar
System Requirements:
Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
Ram should be at least 16 gig with 100 gb Free disk space
USB headset with noise canceling feature
At least 20 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)
Shift Schedule: 9AM - 6PM Pacific StandardRate: PHP 35,000
Work from Home
Medical / Health Insurance
Entry Level / Junior, Apprentice Administration and Coordination Digital Marketing 1 opening Bachelor's degree graduateAbout YlopoYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members:A full time, permanent work from home set upA commitment to personal developmentguidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,Team building events, team lunches/ happy hours, and other company wide eventsA supportive, caring environment dedicated to continuous learning and growth.With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo's clients generate more business and better promote their team, brand, and listings.
Kalibrr

Manila City, Metro Manila
₱35,000 per month
Permanent
Full-time