hr site lead - Employee RelationsSupport Services Group

PRIMARY FUNCTIONS
Responsible in handling and providing support to various HR employee programs within the company managing the entire HR staff in the absence of the HR Manager/Director. Responsible for ensuring that key objectives, relating to the Human Resources and Employee Relations services are achieved and to ensure that the service provided meets their needs. Support HR Manager/Director in developing and implementing appropriate corporate and departmental policies, strategies, employee engagements and welfare.
Responsible in performing a variety of Employee Relations tasks in support of the Employee Relations department to include observing legal safety regulations, adhering to Philippine general labor standards, helps prevent and resolve problems or disputes between employees and management, deals with employee misconduct, resolving ongoing conflicts, administering case hearing, and assist in creating and enforcing policies that are fair and consistent for everyone in the workplace.
Responsible for counseling management and employees on employee relations issues and investigating and processing claims, cases, complaints and incident reports.
JOB ACCOUNTABILITIES
ER Functions
ER Case Investigation and Counseling
Obtain information and evidence regarding any complaints, case or claims received; make recommendations to management regarding action to be taken to resolve the issue
Counsel employees concerning employee relations issues ensuring established corporate and departmental policies are adhere to • Advise management staff on proper methods of handling employee relations issues ensuring a complete and thorough understanding of policies
Know and support corporate and departmental policies regarding employee relations issues
Review all employee counseling and separation documentation for compliance with policies and procedures
Properly interpret, communicate and gain acceptance of corporate and departmental policies and procedures by employees and management staff
Administer admin. hearing and/or case conferences
Supervise deliberation and recommend action to be taken in compliance with policies and procedures
Clearance Processing / Exit Interviews
Assist resigned employees in the completion of clearance; monitor clearance and final pay status once transmitted to Finance
Conduct all exit interviews for separated employees; follow established interview format ensuring proper documentation of information. Review exit interviews submitted by the employee and notify management immediately of any information obtained in interview which may adversely impact the 2 Company and may need further investigation; prepare and distribute interview notes to designated staff in format established by departmental procedures
File and Record Maintenance
Prepare and maintain assigned departmental files (i.e., terminated staff, employees, etc.) in an organized manner; retrieve files as requested by departmental staff; prepare files for off-site storage ensuring files are archived appropriately; perform all file and record maintenance in an accurate and timely manner and according to established departmental policies and procedures
Unemployment/Employment Verification
Research inactive Production/Staff employee files to determine eligibility for unemployment benefits according to established state guidelines; prepare and submit paperwork ensuring accuracy, timeliness, and adherence to state and department policies and procedures; escalate to supervisor any claims requiring further review prior to determination
Risk Management
Responsible for making claim determination based on incident report;
Responsible for counseling immediate supervisors and providing them with a course of action; assign case number to each incident report according to established departmental guidelines;
Responsible for updating incident reports into database in a timely and accurate manner; employee will maintain open communication by interacting with the employee, doctors, and carriers in order to determine a return-to-work date of injured employee
Project Assistance / Team Interfaces
Support HR Manager/Director in developing and implementing appropriate corporate and departmental policies • Handle other ER concerns and produce reports as requested by supervisor
Prepare reports, material and documentation as requested
Create and maintain organized project files
Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
Establish and maintain a professional relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided
Treat all internal/external customers and team members with dignity/respect
Support Assistance
To ensure that they and their team promote and maintain a high standard of professional HR practice
To provide advice and guidance on all aspects of the Human Resources
To work closely with each service group under your responsibility and to ensure that the HR service they deliver meets the service groups needs
Responsible for investigating and responding to problems, enquiries and complaints
Help implement organizational changes and take part in strategic management
Prepare reports, material and documentation as requested by operations
Related Duties as Assigned --
*The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your HR Manager/Director to request a review of any such accommodations
Requirements
KNOWLEDGE, SKILLS, AND COMPETENCIES
Incumbents will be expected to master the following knowledge, skills, and abilities to successfully perform this job.
Knowledge
Philippine Labor Law
Local employment laws and regulations
Principles and practices of due process
General knowledge of Human Resources and/or Employee Relations functions
Office procedures, methods and computer equipment
Departmental policies and procedures for production and staff
Skills and Competencies
Can present a professional appearance and demeanor
Good attention to detail
Can maintain confidentiality
Good written and verbal communication skills
Can create good incident reports, notices, and announcements
Can follow oral and written instructions
Can organize and maintain appropriate files and records
Can work independently in the absence of immediate supervision
Can establish and maintain cooperative working relationships
Ability to handle multiple tasks and meet strict deadlines
Ability to develop and maintain strong relationships and teamwork with co-workers
Basic knowledge of MS Office, SharePoint, and HRIS system
Experience
Minimum 3 years of general Human Resources and/or Employee Relations experience required
Support Services Group

Mandaluyong City, Metro Manila
Permanent
Full-time