HR Shared Services Support AnalystTeradata

Requisition Number: 208392
Position Title: HR Shared Services Specialist (II)
External Description:
HR Shared Services Support Analyst
Location: Manila, Philippines
Reports to: Manager, HR Shared Services
OUR COMPANY: Teradata empowers companies to achieve high-impact business outcomes through analytics. With a powerful combination of Industry expertise and leading hybrid cloud technologies for data warehousing and big data analytics, Teradata unleashes the potential of great companies. Partnering with top companies around the world, Teradata helps improve customer experience, mitigate risk, drive product innovation, achieve operational excellence, transform finance, and optimize assets. Teradata is recognized by media and industry analysts as a future-focused company for its technological excellence, sustainability, ethics, and business value.
The Teradata culture isn't just about one kind of person. So many individuals make up who we are, making us that much more unique. It's what sets apart the dynamic, diverse and collaborative environment that is Teradata. But even as individuals, there's one thing that we all share -our united goal of making Teradata and our people, the best we can be.
OUR GROUP: Human Resources is the people business of Teradata. We attract, manage and engage our talent through advanced programs and global processes to help every employee understand how they contribute, how they can develop and what their potential looks like and then enable business processes with HR technology. The HR Technology group is responsible for identifying, designing and deploying best in class technology solutions to enable the execution of our human capital strategies.
YOUR OPPORTUNITY: You, as a Support Analyst 2 of the HR Shared Services group, will be responsible for providing world class support for our employees globally on HR related topics. You will be part of the support infrastructure to service the Workday Human Resources System of Record at a Tier 2 level. The role will entail handling HR Support tickets, designing reports, developing training materials, performing data integrity checks and taking part in system update testing. As a future state, your HR skills and experience will also be leveraged to provide additional HR services to the overall HR community.
OUR IDEAL CANDIDATE:
You're an individual contributor that can easily learn the ins and outs of the HR Shared Services Support structure. You can identify recurring issues that the team is receiving from our customer base and come up with new materials that can be utilized to provide guidance to the users of the system. You can suggest improvements on current processes that can help minimize the occurrence of incidents. You have worked in a shared services environment with a regional or global scope. You are open to taking on other responsibilities to further enable the various HR Centers of Excellence. You are highly organized, meticulous and with a keen eye for details. You are able to multi-task and deliver within tight deadlines. You are a team player and can effectively reach out to customers to clarify request details for proper issues resolution.
Handle cases classified as HR Support Tier 2 issues. Assist with Tier 1 issues during ramp-up period and as support volumes require.
Update HR knowledge base to enhance resolution based on the most recent known issues
Create and publish new user guides and training refence materials
Develop new adhoc report templates as required
Review and perform load of mass update requests
Ensure highest data integrity by performing regular data checks
Participate in system regression testing
Perform tasks transitioned from the various HR COEs as part of the team's services portfolio
YOUR QUALIFICATIONS
At least five (5) years HR Shared Services support experience
With a minimum of five (5) years working experience on the various aspects of Human Resources
Familiar with HR Information Systems, preferably Workday or other cloud based software
With experience in using Case Management systems
Proficient with advanced MS Excel functions, understanding of other reporting tools is a plus
Schedule flexibility and the ability to work non-standard hours
Great command of the English language
CountryEEOText_Description:
City: TAGUIG CITY
State: National Capital Region
Community / Marketing Title: HR Shared Services Support Analyst
Job Category: Human Resources
Company Profile:
Considering COVID-19, we are still hiring but conducting virtual interviews to keep our candidates and employees safe. Many roles will be temporarily remote or work from home to comply with current safety regulations. These roles will be required to be in the office once it is safe or restrictions are lifted. Read more on our response here:
With all the investments made in analytics, it's time to stop buying into partial solutions that overpromise and underdeliver. It's time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.
We call this Pervasive Data Intelligence. It's the answer to the complexity, cost, and inadequacy of today's analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.
Location_formattedLocationLong: TAGUIG CITY, National Capital Region PH
Teradata

Taguig City, Metro Manila
Permanent
Full-time