hr service Delivery (payroll) wfheTeam Workforce Private Corporation

Job Description:- In-depth understanding of Payroll processes. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
- Will be responsible to accurate Payroll processing across multiple GU and multiple Payroll cycles (Monthly and Fortnightly)
- Will be responsible for Pre Payroll, Payroll processing and Post payroll run, including taxation reporting
- Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
- Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
- Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
- Escalate issues and seek advice when faced with complex issues/problems.
- Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Ensures progress, issues and agreements are properly documented and acted upon.
Job Requirements:5 years experience in Payroll: Mandatory
Payroll Systems and CRM/Workflow tools: Mandatory
MS Office: Mandatory
Email Writing Skills: Mandatory
Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change): Mandatory
Verbal Communication : Sentence Mastery, Vocabulary, Fluency, Pronunciation: Mandatory
Customer Service Skills: Mandatory