hr Helpdesk specialistTranscom

Transcom is looking for talented individuals like you to join our awesome team. Be a HR Helpdesk Specialist for Transcom!
Job Objective:
HR Helpdesk serves as a central information provider of consolidated HRSS products and services made readily available upon employee query.
Provides assistance and resolutions to queries and issues related to HRSS through HR provided systems. Create tools and ongoing enhancements for the HD operations; maintains the same, creates job aide for guidance in sharing product knowledge among team members.
Essential Duties & Responsibilities:
Service Delivery
Provides timely response, recommendation and quality resolution to HR queries on products and services without compromising efficiency.
Categorize inquiries as to level of priority, assign and escalate cases/issues to the appropriate team for further resolution.
Coordinates and collaborates with the proper team to solicit best possible resolution to employee query and issues.
Maintain proper and correct tracking of actions taken to address cases and issues, including but not limited to daily monitoring and consistent follow ups on cases/issues assigned while taking ownership to it.
Observes and adheres to maintain and preserve member data confidentiality and integrity on providing resolutions in accordance to security policies and procedures.
Identifies potential challenges on the existing HD systems and operations as well as problems encountered by members providing initiative action plans and/or escalation to Management when needed.
Minimize escalations
Customer Service
Handle inbound and outbound customer service.
Delight customers and ensure best customer experience possible.
Function as the first point of contact for inquiries/cases raised by employees via HR Helpdesk Tool.
Gather relevant detailed information regarding the queries.
Quality
Ensure that set objectives are met as defined on the agreed performance.
Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
Adherence to schedule and compliance for attendance.
Respect for self, colleagues and management.
Demonstration of initiative towards self-development.
Provide an exceptional member experience at every contact by focusing on support, resolution and courtesy.
Understand and show ownership in achieving the objectives on productivity, quality and resolution.
Make an assessment of his/her skills and knowledge, make a reflection on what he/she wishes to develop.
Maintain and improve quality results by adhering to standards and guidelines; and recommending improved procedures.
Job Specifications (Qualifications, Skills and Experience):
Educational Background:
Graduate of any degree
Above average oral and written communication
Excellent analytical and problem solving skills
Willingness to work in shifts
Work Experience:
Experience with MS Office tools or Google Apps (e.g. Sheets, Docs & etc.)
Relevant HR experience is an asset
Experience/knowledge of SAP HR modules is an asset
Skills Requirements:
HR Expertise Practice
Communication and Interpersonal Skills
Capacity to Lead and supervise
Decision making wise
Keen attention to Detail
Action Oriented
Drive for Results
Proficiency in Systems and Tools
Proficient in the English Language (written and spoken)
Adaptability and Flexibility
Customer Orientation
Trustworthiness/Ethics
What Life at Transcom is like
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Bossjob

Pasig City, Metro Manila
Permanent
Full-time