hr core Operations support analyst (taiwanese-speaking), officerCitigroup

The HR Core Operations Support Analyst (Taiwanese-speaking) is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the HR Operations - Core Team. Additionally, this role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:
Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned such as processing of employee requests related to HR services. Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with the resolution/delivery of the request
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the requester's necessities while providing an exceptional requester experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
2-5 years of relevant experience
Knowledge of Taiwanese language (Speak, Read/Comprehend, Write)
Working knowledge and experience in the use ServiceNow and HR human capital management systems.
Understanding of HR processes and/or disciplines in large multinational institutions.
Proficient in Microsoft Office
High level knowledge of related to industry standards and practices
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Consistently demonstrates clear and concise written and verbal communication skills
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills Traditional Chinese.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi's and the poster.
Citigroup

Taguig City, Metro Manila
Permanent
Full-time