hosted service delivery senior specialist - road LogisticsKuehne + Nagel

Hosted Service Delivery Senior Specialist - Road Logistics | Philippines | req91365
BE PART OF OUR GROWING TEAM
YOUR ROLE
To serve as the focal point of internal and external customers and address concerns. To consolidate data from multiple systems to facilitate order entry process. To do cost audits and validate customer's database. To do event management and data cleansing. To perform manual bookings and deliver reports including carrier invoice records and volume forecast.
YOUR RESPONSIBILITIES
To respond to, action, follow up with carrier & warehouse partners, resolve and/or escalate customer inquiries and spot quote queries
To cross reference carrier website milestone tracking events to eTN to report to customer and escalate any gaps in eTN to management
To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis
To generate excel based forecast reports for carrier partners based on eTN data
To receive carrier invoices weekly, follow invoice reconciliation process, update DIT file and review with P&P
To export data from eTN, price all transactions following pricing process, update customer invoice file and review with P&P
To identify, isolate and communicate carrier credits to carrier partners weekly
To upload approved carrier invoices to ACON
Transport data, cleanse data to produce standard format for analysis, convert docs to excel
To track and trace (update of status & PODs upload) - trackers we don't have integration with or don't support T&T integration
To update ETAs on eTrucknow
To do manual bookings on truckers website
YOUR SKILLS AND EXPERIENCES
Bachelor's Degree in Customs Administration, Engineering, IT, or Finance is required
Experience in Sea and/or Air Logistics is preferred
Must have experience in Sales
Proficient in MS Excel and Office
Excellent Communication skills
Good training skills
GOOD REASON TO JOIN
We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.
ABOUT KUEHNE+NAGEL
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Jayne Therese Confessor
[Protected Info]
Kuehne + Nagel

Cebu City, Cebu
Permanent
Full-time