home lending Accounts specialist iiJPMorgan Chase & Co. - Cebu & Manila Operations

Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with respect and responding with empathy. This role offers the opportunity to make positive contribution to the business and continuous development of your skills and capability thus providing a rewarding career path.
 
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
 
As a Specialist II in Customer Service, you will take approximately 80 - 120 inbound calls a day from Mortgagors . By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast-paced environment
 
Job responsibilities:
Works in a call center environment that requires 100% phone-based customer interaction
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicates with customers in a metrics-driven environment
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Works both independently and in a team environment
Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 2 years computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Experience in handling voice-function is a must
 Preferred qualifications, capabilities, and skills:
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule: 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. 
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. 
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training, including industry leading benefits that start on day one
Respect and value diversity, integrity, and teamwork