(home-based, full-time) Customer Service and business administratoroutsourced

Company Description
We are a growing, Australian-owned art company with the purpose of being the leading brand for modern art and stationery products in Australia, and for our art supplies and community of creatives to spread colour and creativity into the homes of families throughout the world.
We seek to do more than simply sell art products. We are building a community and lifestyle that celebrates creative expression through our unique tools and materials offering, a fresh art experience for everyone, supporting our community via our blogs, social media channels and tailored customer service so that our clients feel inspired and supported when using our products (as well as sharing their masterpieces with our 50k+ followers on Social Media)!
Job Description
The Customer Service and Business Administrator plays a crucial part in delivering our purpose. You will own the customer's journey from when they discover our brand to long after they receive their first order.
Roles and Responsibilities
Helping Customers Understand More Us
Manage customer interactions including orders enquiries, product reviews and loyalty program questions, ensuring they feel like they are getting fast responses and feel valued
Ensure other customer requests are allocated to the right staff member in a timely and friendly manner
Keep a record of commonly asked questions and ensure our website has up-to-date FAQs
Report repetitive customer issues and concerns so we can improve any ongoing product or delivery processes
Ensuring our Customers Receive Their Orders
Manage order fulfilment including preparing labels and packing lists for dispatch
Assist customers in tracking orders that are taking a long time to deliver
Get involved in value-creating projects
Work with the team on specially identified projects, providing analyst support on data gathering around customer details, new products and other information
Provide broader Business Administration support and data entry
Spending Time with our Products to Become an Advocate
Take advantage of our awesome products to learn more about the experience than can help improve customer service (we will send you these for free!)
Help build out our Customer Loyalty offer
Manage our loyalty program to drive sales and engagement, including new campaigns and competitions
Interacting with our Community
Participate on questions and queries on our social media posts and ads on Facebook, Instagram, Pinterest and TikTok
Interact with posts of other company staff and customers on all social media channels
Be part of a Growing Team
Participate in broader company ideas including our marketing and content calendar so you have awareness of product launches, sales and competitions
Provide insights and new ideas around other parts of the company to grow the business by bringing ideas from brands you love, to suggest improvements across the customer
Qualifications
We are looking for someone who is passionate about customers, loves working in new agile environments and brings a great, 'can-do' attitude to work every day.
We are open to all ideas around experience, but would ideally like someone who has:
Minimum 2 years in e-commerce or customer service
A passion for online retail and eCommerce, with exposure to this highly regarded
Drive to excel, working at a fast-pace and belief that the customer always comes first
A love for creativity and colour - it's not a must but definitely a plus
Experience in, or is a fast-learner in eCommerce tools such as Shopify, Klaviyo and Starshipit
Social Media experience
Great curiosity and is happy to contribute to the wider team
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time