Helpdesk - service desk analyst - ucce supportTTEC

At TTEC Digital, we strive to create an environment where employees thrive. We coach our clients to do the same, and ensure their employees feel valued, happy and rested, because delivering amazing customer experiences is ultimately an employee first process.
TTEC Digital is seeking a Helpdesk- Service Desk Analyst to join our Technology Services team.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
What you'll be doing:
As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing support services in Cisco UC and CC solutions.
What you'll bring to us:
Work with our enterprise level clients providing troubleshooting of primarily Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite
Will leverage your knowledge and experience with problem resolution of LAN/WAN troubleshooting, Windows 2000/2003 server administration and support
Client connectivity / remote access tools
Desktop server application support
Call center (ACD / CTI / IVR) support
What skills you'll need:
1-2 years of 1st level support or service desk experience supporting a telecom/ACD/contact center solutions environment
Technology related college degree or 1-2 years of related work experience
Client connectivity / remote access tools and Basic Move, Add, Change experience
Background in Microsoft technologies
Experience supporting a call center (ACD / CTI / IVR)
Ability to work 5 x 8 hour shifts which may include nights and one weekend day
Client support/ customer service experience
Who We Are:
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience for their customers.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
TTEC

Quezon City, Metro Manila
Permanent
Full-time