german helpdesk associate (temporary work from home setup)J-K Network Manpower Services

McKinley, Taguig City
PHP 60,000 - PHP 80,000
English, German
Multilingual Filipino
BENEFITS:
Leave Entitlements
Profit Participation Plan (PPP)
Share Purchase Plan (SPP)
Medical Insurance
Life and Accident Insurance
Provident Fund
Night Shift Differential Pay
Special Night Shift Allowance
On Call Allowance
Member Referral Program
Global Member Assistance Program
Health and Wellness Program
Social Clubs
HMO
Temporary work from home setup (Equipment will be provided)
JOB DETAILS:
Company Profile: A leading IT and business process services firm committed to helping clients succeed.
Requirements:
Proficient in German and English Language
Open for Native and Non- Native German Speakers
Knowledgeable in Computer application
Computer and internet savvy - can navigate through Windows/Internet with ease.
Experience in handling IT or Technical Support is a plus
BPO experience is an advantage
Responsibilities:
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Recruitment Process:
Resume Screening
Initial Interview
Language Interview
Technical Interview
Hiring Manager's Interview
Job Offer
CONTACT US:
Please send your resume to: [Protected Info]
Mobile: [Protected Info]
Sun/Smart [Protected Info]
Skype: jkrecruit or live:jknetwork1
Look for: Ms. Lia
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J-K Network Manpower Services

Taguig City, Metro Manila
₱60,000-80,000 per month
Temporary
Full-time