german Customer serviceNeocareer Philippines Inc.

The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships. This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
Responsibilities
: Assist, respond, record and resolve customers' inquiries and concerns to create positive customer experience by providing quality level of service accurately and in timely manner.
 Identify, suggest, inform and market products and services best suited to the customers' needs to increase conversion and retention rate.
 Comprehend, translate and review communication contents from business to customers to deliver relevant and clear information align with business' objective.
Required Experience
Requirements: Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelors/College Degree, any field.
 Fluency (written and spoken) in ANY OF THE FOLLOWING LANGUAGES: JAPANESE, ITALIAN, GERMAN, MANDARIN