german Customer Service (wfh)Dencom Consultancy

Location: BGC, Taguig
Position: German CSR (work from home, but training will be done on-site with free door to door shuttle)
Salary: 65k maximum
Age limit: None
RESPONSIBILITIES:
 Manage and process the workflow related to customer purchase orders which include: Fax and Email purchase orders into Esker (fax automation solution) andsalesforce.com (CRM) Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx International Limited's SAP ERP system Elevate workflow issues to Order Escalation Specialists in Galway, Ireland to escalate all unsolved customer purchase orders for a timely resolution Communicate with supervisor to ensure daily order processing requirements are met Execute applicable Quality System processes Other duties as assigned
BASIC QUALIFICATIONS | EDUCATION: Must possess at least College/Bachelor's Degree Minimum 1-2 year(s) experience in a related field required Knowledge of SAP or ERP applications preferred Fluency in the German language
PREFERRED QUALIFICATIONS:
 Must be proficient in MS Office including Excel, Word and Outlook Must have good keyboarding and typing skills Must have data entry experience Must be able to multi-task and meet deadlines Must be able to communicate professionally Must be willing to work the night shift