Customer Service team lead | wfh (cebu based)ProgressPro Services, Inc.

CUSTOMER SERVICE TEAM LEAD
 
We are looking for a result-driven team leader to be responsible for monitoring and supervising a team to achieve the organization's objectives. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
 
Job Responsibilities:
Directs, administers, and controls the day-to-day operations
Develop a strategy that the team members can use to better reach a project's goal.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Provides leadership, support, and guidance to facility management.
Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
Directs and oversees the business through effective leadership and management of customer service and quality care
Participates in the development of area strategic plans, goals, and objectives ensuring alignment with the company.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
Perform assigned tasks as assigned
Requirements:
Bachelor's or Associate's degree in business, management or any related field
At least 2 years' experience as Team Leader in BPO industry
Advanced supervisory experience is a plus
Staffing, planning, and people management
Managing performance and profitability
Promoting process improvement
Strategic planning
Dealing with complexity, analyzing information, and implementing company vision
Want to speed things up? Click this link https://www.progresspro.com.ph/careers/cs-team-leader-cebu-based so we can prioritize your application and get things moving faster!