Full Time customer support executiveLuce Maintenance Group

We are a leading facilities management company based in Singapore that is looking to hire a Customer Support Executive for our Philippines office. We offer our employees competitive benefits, growth opportunities, personalized feedback, and guidance.
The Company: Luce Maintenance Group is a facilities management company that operates in Singapore. We provide a range of cleaning services ranging from home cleaning to office cleaning, to aircon servicing and carpet cleaning. We believe in taking care of our clients and employees alike.
Our company believes in creating a nurturing workspace that equips each employee with the means to constantly upgrade their skills
We are committed to providing high-quality services to all our clients to meet all their commercial and residential maintenance needs.
The Position: We're looking for a Customer Support Executive.
Requirements:
Must possess a Bachelor's/College degree.
At least 1 year of working experience in a customer service-related role
Amenable to remotely (work from home) until further notice
Must have workable desktop/laptop with microphone headset (preferably noise-canceling)
Must have a quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to solve customer problems
Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
Ability to take the extra mile to engage customers
Responsibilities:
Ensure excellent service standards and maintain high customer satisfaction
Foster and maintain relationships with customers to improve retention rate
Interacts with customers via telephone, email, and online chat, to provide support and information about the services.
Handle customer complaints by clarifying the issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods/tools
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Escalate advanced cases to the SG Operations team for resolution by providing necessary background information
The Location: Our Philippines office is based in Entrata Tower, Alabang, Muntinlupa City. Enjoy the perks of Entrata's superior location within Filinvest Alabang, a 244-hectare satellite city and central business district in progressive Muntinlupa CIty. Flanked by Festival Mall and South Station, Entrata puts the office at the center of commerce and leisure. Minutes away are transport hubs and world-class developments such as North-gate, Cyberzone, Asian Hospital and Medical Center, The Palms Country Club, and Westgate Center.
Why Should You Apply?
Above-industry average salary package
Opportunities to further skills upgrade
Personalized mentorship and guidance from the team lead
Fixed working hours (day shift, weekends off)
Part of a dynamic team at a rapidly growing company
Apply Here:
https://tinyurl.com/yxfywady