full-time bilingual inbound Call Center Agent/ customer service executive (korean-english)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Serve as a point of contact for inbound customer or employee questions, requests and incidents
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Work closely with the on-site Community Management and Remote technology teams to ensure requests are being met in a timely and accurate manner.
Have a full understanding of our products, and services
Liaise with cross-functional departments if the request requires additional team collaboration to solve
Quickly escalate urgent requests and questions through appropriate channels
Partner with larger support team to deliver feedback and suggestions to improve customer experience
Use knowledge base articles to assist with responses
Adhere to the SLA's and Policies set in place
Evaluate and educate team customers on practices that maximize their working efficiency.
Identify chronic or recurring issues partnering with other technology teams for a resolution.
Ability to use discretion and independent judgment in evaluating problems for customers and employees.
Qualifications
We'd love to hear from you if you meet the qualifications below:
At least 2 year of customer service-related work experience
Excellent communication, writing, and verbal skills for Korean language and good at English
Excellent organizational and multitasking skills
Experience using cloud-based software platforms; technologically savvy
Experience with phone support for customer and employees
Demonstrate responsibility, accountability, empathy, and high emotional intelligence
Ability to think critically and analytically to offer proactive ideas and solutions that influence change
Possess genuine care for people and patience in hearing customer concerns, requests, and questions
Knowing you have the opportunity to shape their experience
Communicate in an open, collaborative way that fosters teamwork
Nice to have:
Experience with but not limited to Salesforce, Google for Business, Microsoft Active Directory, Jira, SSO, Remote Support Tools, Confluence, Jamf, Intune
Familiarity with iOS/Android OS/Windows mobile platforms
Familiarity with chat/messaging applications
Familiarity with wireless technologies
Experience troubleshooting IT related issues
Basic knowledge of VOIP, and enterprise cloud-based phone system
Work Location:
Eastwood or Alabang Office
Work Schedule:
7AM to 4PM Manila Time
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time