Fresh Graduate - it support roleReady Group Global

We are seeking a Fresh Graduate/Entry Level IT applicant for a Junior IT Support Engineer role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.
We will be providing on the job training and future certifications Microsoft Office365 and other cloud technologies.
You will be working for an established Australian IT Company. We, currently work with over 200 Australian small businesses providing IT support across Microsoft Office365/Security and other cloud technologies.
Responsibilities:
Ticket Resolution:
Compliance to the Company's Service Delivery Guidelines, Policies & KPIs
Resolve service tickets in line with existing service level agreements with clients
Contact client to request further clarification or additional information as requested
Setting expectation during the ticket life cycle
Technical Support:
Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
Provide 'fix on first call' to customers
Manage lifecycle of service tickets in line with established service level agreement with clients
Relay vital technical information to clients by phone, email, or ConnectWise
Utilize internal resources in troubleshooting issues
Other Ad-hoc tasks as required
Why Join Us?
Normal operation hours: 6am to 3pm or 8am to 5pm in Eastwood City
Generous Salary, Benefits and HMO included
Regular team events and social culture
Fast career and salary advancement
Opportunity for fast promotion
Fixed Weekends Off!
Ability to communicate well in English orally and in writing
Excellent organizational skills and flexible working capacity
Confidence interacting with clients of all nationalities
Willingness to grow in the role and learn new skills on the job
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice IT and Software IT and Software 2 openings Graduated from high school
Ready Group Global delivers IT Enterprise Architecture for Accounting Firms through the provision of projects, services and products. Specialising in data security, workflow efficiency, new generation applications and multi location workforce requirements. We're different to other companies in the following ways:- We're not a BPO. You're more than just a number.- Our PH team are equal with onshore team. We're not an 'outsourced team' that is managed remotely.- You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience.- You're not just a "number" - We're a small team and have a more 'tight knit' culture.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time