French Bilingual customer rep (chat/email/voice | wfh)Infinit-O Manila, Inc.

Job Description: * Perform customer support via phone, chat and email both in English and * French language * Engage with and resolve customer issues, requests and benefits claims * Address and resolve client's application issues * Tak Job Description: Perform customer support via phone, chat and email both in English and French language Engage with and resolve customer issues, requests and benefits claims Address and resolve client's application issues Take initiative to recommend and implement quality process improvements based on identified trends or others gaps in knowledge Record and report on issues that customer encounter Carry out issue root cause analysis and resolution in a timely and effective manner Support customers during our hours of operation Job Qualifications: 2+ years of customer support experience in supporting French chat campaign 2+ years of experience in Healthcare claims, preferred Familiarity in CSAT Experience working with email, chat & voice support Excellent English and French oral and written comprehension skills Experience working with Salesforce or similar CRM
Monster

Philippines
₱840,000-900,000 per year
Permanent
Full-time