The Sr. Support Engineer will be responsible for providing Level 1/2 high quality and effective support to Fluent's rapidly growing customer base.
The support engineer provides high-quality technical support for Fluent's rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.
Responsibilities:
Respond to customers' inquiries relating to information, product functionality and issues.
Log and classify all calls and requests for assistance in Service Now
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Perform configuration modifications, documenting troubleshooting and problem resolution steps.
Work on assigned customer integration projects
Unix/Linux and Ability to analyze log files. Knowledge of regexp, processes.
Knowledge of scripting - at least one of Bash, Python, Perl or CShell
3-5 or more years of experience in support/technical role
Basic network knowledge - Telnet, TCP/IP
English - Ability to communicate and engage effectively, verbally and in writing
Excellent analytical skills with the ability to solve problems and develop solutions.
Advantage
experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++
Fluent Trade Technologies
The support engineer provides high-quality technical support for Fluent's rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.
Responsibilities:
Respond to customers' inquiries relating to information, product functionality and issues.
Log and classify all calls and requests for assistance in Service Now
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Perform configuration modifications, documenting troubleshooting and problem resolution steps.
Work on assigned customer integration projects
Unix/Linux and Ability to analyze log files. Knowledge of regexp, processes.
Knowledge of scripting - at least one of Bash, Python, Perl or CShell
3-5 or more years of experience in support/technical role
Basic network knowledge - Telnet, TCP/IP
English - Ability to communicate and engage effectively, verbally and in writing
Excellent analytical skills with the ability to solve problems and develop solutions.
Advantage
experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++
Fluent Trade Technologies
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Fluent Trade Technologies
About the company
Fluent Trade Technologies jobs
Manila, National Capital Region · Today, 08:10 AM
Position fix protocol Production support engineer recruited by the company Fluent Trade Technologies at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on FIX Protocol Production Support Engineer or Fluent Trade Technologies company in the links above
About the company
Fluent Trade Technologies jobs
Manila, National Capital Region · Today, 08:10 AM