Field Service EngineerAtlas Copco (Philippines) Inc.

The Role
In this mission, you are the face to our customers. You will help to manage our growth in field service business by delivering excellent work, strong customer commitment and engagement. You ensure that the customer's expectations are met every tiem. You consult the customers and provide timely service support for technical problems, monitoring, testing and demonstrations. This is a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.
Job Description
- Being responsible for troubleshooting, repairing, and installing parts and equipment at customer site.
- To do excellent commissioning jobs at customers sites.
- Run and manage regular check-ins or health-checks on pumps.
- Conduct regular maintenance works on pumps at site.
- In case needed, support in warranty claims and manage customer complaints.
- Ensure an excellent internal communication and network to share lessons learned with other field service colleagues.
- Providing technical support in the form of troubleshooting either by phone or on site.
- Provide training for distributors and customers on all relevant features and benefits of using our products and consumables.
- Actively communicate service and other relevant activities to Customer and VTS Operations Manager.
- Spot and hunt for Service and Equipment sales opportunities and generate leads for the Sales teams.
What we expect of you?
We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Vacuum Technique Service. You are willing to constantly learn and develop yourself and also expose yourself to train others, internally and externally.
You are interested in the mechanical as well as the electrical parts of a pump and ideally have a mechatronics or similar background. You are technical savvy as to understand latest technology development in the area of remote connectivity, data analytics or augmented reality for service purpose. You have profound IT skills on MS office and other systems.
You are self-organized and able to work autonomously, whilst keeping a strong network and relationship to the organization. You embrace change, make things happen and create innovative ways to enhance business success.
What you can expect from us?
At Vacuum Technique Service, we believe in challenging the status quo, always looking for ways to improve things.
Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group.
We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.
We believe it is passionate people who make things happen.
As a service technician you are seen as a brand ambassador and our face to our customers.
We invest in your development and give you many training and learning opportunities.
With us, you lead your own career path and you are empowered to act.
We give highest flexibility when it comes to working conditions.
We give you freedom with accountability and a variety of tasks you are independently working on.
We ensure that you feel part of a team and provide good network opportunities.
By travelling around you will see new places and meet a lot of new people.
We trust in fair and attractive compensation package and benefits package.
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.