experience management associate (open to Fresh Graduates)Ernst & Young Global Services Philippines Inc

Experience Management Associate This position oversees the Experience (Resource) Management functions for a Region or Competency at GDS Consulting. Responsible for scheduling all levels and makes recommendations regarding the utilization of GTH Resou Experience Management Associate This position oversees the Experience (Resource) Management functions for a Region or Competency at GDS Consulting. Responsible for scheduling all levels and makes recommendations regarding the utilization of GTH Resources, supervises a team of Seniors' and Staff and works closely with stakeholders to manage demand and supply of resources. Essential Functions of the Job: Provides pertinent resource planning details and analysis to assist in supporting Competency / GTH Region fiscal planning activities. Coordinates with Recruitment and L&D team in supporting the on-boarding process for both campus and experienced hires into the service line. Makes sure that client serving professionals (CSPs) are scheduled on the appropriate engagements and development activities which support the CSPs career goals and objectives. Responsible for complex scheduling assignments. Required to work closely with multiple managers and other leaders to complete scheduling assignments. Facilitates the sharing of resources and best practices for a Competency / Region Proactively identifies and addresses staffing issues. Provides regular communication to Experience (Resource) Management (EM) leadership regarding EM activities, reports and issues. Appropriately prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations. Identify performance or morale issues with client serving staff supported, address with Competency / Experience (Resource) Management leadership as needed. Identify over and under-utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers. Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the Competency / Region. Consults with assigned Experience (Resource) Managers as needed regarding issues/conflicts they cannot resolve and maintains morale and connect within the team May have direct supervision and/or performance management responsibilities for team of Experience (Resource) Managers aligned to a Competency / Region Requirements: Strong analytical skills - detail oriented Proficient in the scheduling tool and other Microsoft applications. Very strong communication skills, both oral and written Strong organizational skills Proficient at negotiation skills and conflict management Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues Flexible in adapting to constantly changing priorities Outstanding teamwork and interpersonal skills Self-starter, able to work independently Positive attitude and pleasant demeanor Other Requirements: Stretch as needed. Educational qualifications and Experience: Bachelor's Degree
Monster

Taguig City, Metro Manila
Permanent
Full-time