Event configuration specialist iIntrado

Job Summary:
Responsible for configuring the layout, design, and features during the virtual engagement process; organize, prepare, and upload the event content when needed.
Essential Duties:
Collect, organize, prepare and upload the event content and escalate missing, corrupt or needed content in accordance with the delivery timeline as set by the project manager or event producer
Ensure the quality of the event is up to the client's standards and will be completed in a timely and in accordance of the project plan and timeline as set by the project manager
Coordinate multiple projects at one time, handling production aspects of each event
Continually update internal staff on project status, open and unresolved issues
Client Satisfaction
Maintain current and up-to-date knowledge of clients
Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client
Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions
Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management
Team Interfaces
Establish and maintain a professional relationship with team members and department contacts
Cooperate with team members to meet goals or complete tasks
Provide quality customer service that exceeds customer expectations and improves level of service being provided
Escalate workflow and communication issues to supervisor
Treat all internal/external customers and team members with dignity/respect
Minimum Qualifications:
Bachelor's degree from an accredited college or university with major course work in marketing, business administration, graphic or fine arts, digital design, computer science or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements
Minimum of one year of customer service experience required.
Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required.
Travel / Physical Demands
Office environment. No special physical demands required.
Qualifications
Job Summary:
Responsible for configuring the layout, design, and features during the virtual engagement process; organize, prepare, and upload the event content when needed.
Essential Duties:
Collect, organize, prepare and upload the event content and escalate missing, corrupt or needed content in accordance with the delivery timeline as set by the project manager or event producer
Ensure the quality of the event is up to the client's standards and will be completed in a timely and in accordance of the project plan and timeline as set by the project manager
Coordinate multiple projects at one time, handling production aspects of each event
Continually update internal staff on project status, open and unresolved issues
Client Satisfaction
Maintain current and up-to-date knowledge of clients
Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client
Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions
Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management
Team Interfaces
Establish and maintain a professional relationship with team members and department contacts
Cooperate with team members to meet goals or complete tasks
Provide quality customer service that exceeds customer expectations and improves level of service being provided
Escalate workflow and communication issues to supervisor
Treat all internal/external customers and team members with dignity/respect
Minimum Qualifications:
Bachelor's degree from an accredited college or university with major course work in marketing, business administration, graphic or fine arts, digital design, computer science or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements
Minimum of one year of customer service experience required.
Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required.
Travel / Physical Demands
Office environment. No special physical demands required.
Intrado